Experienced Remote Customer Support Specialist (P&C) – Insurance Policy Changes and Customer Retention

At arenaflex, we're on a mission to revolutionize the way people manage their cars, making it easier and more affordable for them to own and maintain their vehicles. As a fast-growing fintech startup, we're committed to providing exceptional customer experiences and innovative solutions that simplify car ownership. We're now seeking an experienced Remote Customer Support Specialist (P&C) to join our team and help us achieve our mission.

About arenaflex

arenaflex is America's first and only super app to radically simplify car ownership. We're redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, arenaflex simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, arenaflex does it all. We're the #1 rated and most downloaded app in our category with a 4.7-star rating in the App Store. We have more than 5 million customers — and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and make a difference

As a Remote Customer Support Specialist (P&C), you'll play a critical role in helping our existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. You'll support our customers with enthusiasm and care, processing service requests, answering questions, and working to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

Key Responsibilities:

* Respond to inbound calls from existing customers

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Essential Qualifications:

* 1+ year of experience in customer support or a related field

• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• High school diploma or equivalent required; bachelor's degree preferred
• P&C license (arenaflex will pay for your license within 60 days after starting)

Preferred Qualifications:

* 2+ years of experience in customer support or a related field

• Experience working with insurance carriers and policies
• Knowledge of insurance regulations and industry standards
• Certification in customer service or a related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize multiple tasks
• Proficiency in CRM software and other customer support tools
• Strong knowledge of insurance policies and regulations

Career Growth Opportunities and Learning Benefits:

* Ongoing training and mentorship from our leadership team

• Opportunities for career growth and advancement within arenaflex
• Access to industry-leading training and development programs
• Collaborative and dynamic work environment with passionate and curious colleagues

Work Environment and Company Culture:

* Remote work environment with flexible scheduling

• Collaborative and dynamic work environment with passionate and curious colleagues
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits:

* Hourly wage: $18.00 - 21.00

• Medical, dental, vision insurance, 401K match
• Ability to work remotely (arenaflex provides work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products (arenaflex works with over 55 carriers to ensure we can offer our customers the best options for them)

Schedule:

* Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a measurable difference in the lives of millions, we'd love to hear from you! Apply now to join our team and be a part of arenaflex's mission to revolutionize the way people manage their cars. Apply to this Job

Equal Employment Opportunity:

arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Accommodations for Individuals with Disabilities:

arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] Apply for this job