Experienced Full Stack Customer Engineering Lead – Driving Technical Solutions for Data Teams

At arenaflex, we're revolutionizing the way data teams work by empowering them with cutting-edge technology and innovative solutions. As a key member of our growing Customer Engineering team, you'll play a pivotal role in shaping the future of data analytics and business intelligence. We're seeking an exceptional Senior Customer Engineer to join our team, someone who thrives in a fast-paced environment, is passionate about customer success, and has a knack for translating technical concepts into actionable solutions.

About arenaflex

arenaflex is a leading provider of data analytics and business intelligence solutions, dedicated to helping organizations make data-driven decisions. Our mission is to empower data teams with the tools and expertise they need to drive business growth and innovation. With a strong focus on customer success, we're committed to delivering exceptional solutions that meet the evolving needs of our clients.

Who You Are

You're a rare hybrid – a top-tier engineer who thrives when working directly with customers. You understand that great products come from deeply understanding user needs, and you excel at translating those insights into technical solutions. You might be:

• A seasoned full-stack engineer who misses customer interaction
• An ex-founder who built and sold a product to real users
• A solutions or forward-deployed engineer seeking more product influence
• A growth-focused engineer who understands how to drive adoption

What Makes You Perfect for This Role

* Customer-obsessed engineer: You're energized by solving real customer problems and can translate technical concepts to non-technical stakeholders

• Full-stack expertise: You're comfortable across our entire tech stack (TypeScript, React, Node, SQL) and can build complete solutions independently
• Growth mindset: You understand user onboarding, activation, and retention mechanics
• Domain knowledge: You have experience or strong interest in data analytics/BI tools and workflows
• Communication superpower: You excel at remote collaboration and can effectively gather feedback from customer interactions
• Strategic thinking: You can identify patterns across customer needs that inform product direction
• Execution focus: You ship high-quality solutions quickly, prioritizing customer impact over perfection

What You'll Do

As a Senior Customer Engineer at arenaflex, you'll:

• Own the technical relationship with our most strategic customers
• Quickly prototype and build solutions to address customer pain points
• Translate customer feedback into product improvements that benefit all users
• Collaborate across engineering and product teams to prioritize customer-driven initiatives
• Contribute directly to our open-source codebase
• Help shape our customer engineering practice from the ground up
• Represent the customer voice in product planning and company strategy

How We Work at arenaflex

* We build in public, by default: We're an open-source product, so having shared context is important so that people can contribute effectively to arenaflex. As a team, we also think that we make the best decisions when everyone has a lot of the same information.

• We challenge problems, not people: We ask ourselves “why is this broken?” not “who is breaking this?”
• We're highly collaborative: We're a group of people that are happy working independently, but love being part of a team. We not only work on problems as a team, but we also listen to the feedback from our community and our users.
• We bias towards impact: We'd rather build something to 80% and get it in front of users so we can iterate on fast feedback than build something to 100% just to find out it's not the right thing.

Our Tech Stack

* Primary: TypeScript, React, Node, SQL

• Frameworks: Express, React-hooks
• Infrastructure: Docker, GCP

While familiarity with our stack is helpful, we value your ability to learn and adapt over specific technical experience.

Why Join arenaflex?

We believe that to build a product that works for a diverse group of people, we need a diverse team. So, we strongly encourage candidates of all different perspectives, experiences, backgrounds, and identities to apply. We're committed to hiring people regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability. And once you join us, we're committed to building an inclusive, supportive place for you to do the best work of your career.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a cutting-edge technology stack
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to the latest tools and technologies
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused engineer looking for a new challenge, we'd love to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply to this Job Apply for this job