Experienced Customer Training Specialist – Empowering Customer Success at arenaflex

At arenaflex, we're revolutionizing the way organizations manage their maintenance operations. As the #1 Maintenance Management SaaS (CMMS) platform in a billion-dollar industry projected to double by 2030, we're committed to empowering the unsung heroes that support the world. Our incredible team drives this success, consistently going above and beyond to deliver value to our customers, including General Mills, Unilever, and Rite Aid. We're looking for a talented Customer Training Specialist to join our team and help us ensure our customers are empowered to leverage our platform to its fullest potential. This role will provide one-to-many and self-serve training resources to support our customers at scale, driving customer satisfaction and adoption.

About arenaflex

arenaflex is a rapidly scaling startup that's passionate about delivering a world-class customer experience. We're solution-oriented, customer-obsessed, and committed to collaboration and transparency. Our customers come from all different backgrounds, and so do our employees. We're a people-first organization that understands there's no such thing as a perfect candidate.

Responsibilities

As a Customer Training Specialist at arenaflex, you'll be responsible for:

• Evaluating the customer journey by customer segment, leveraging customer feedback, and determining the right mix of educational offerings and delivery mechanisms to maximize effectiveness.
• Delivering client-facing training and webinars that are easy to absorb across a wide variety of business and technical users across all levels of the organization.
• Planning, advertising, facilitating, and reporting on virtual training, including webinars, on-demand videos, learning hours, etc., to ensure customers are achieving value.
• Monitoring training effectiveness and customer satisfaction and responding quickly to make improvements to content.
• Supporting new products/programs to ensure successful launch and adoption.
• Leveraging data to assess effectiveness of instruction and certify that users are proficient in technology use and are able to meet customer KPIs.
• Providing recurring status updates to team and leadership on customer education program success criteria and progress on targeted learning outcomes.
• Partnering with multiple departments, such as Marketing, Customer Success, Product, and Sales, to build a world-class customer experience that delivers the right content to the right customer at the right time.

Requirements

To be successful in this role, you'll need:

• 2+ years of experience developing and delivering customer training programs, preferably in a SaaS or high-growth startup environment.
• A passion for ensuring a positive customer experience.
• A high degree of organization and proficiency in leveraging a variety of tools to develop learning resources, such as videos, webinars, articles, workshops, etc.
• Excellent verbal and written communication skills with strong storytelling ability.
• Self-starter with the ability to work independently and handle multiple projects simultaneously.
• Excellent attention to detail and a commitment to accuracy and quality.
• Experience in building successful internal business relationships and facilitating external conversations at all levels.
• Ability to work in a dynamic environment where requirements are not always well defined and priorities change frequently.
• Ability to adjust priorities to work efficiently and meet deadlines.
• Fluency in Spanish a plus.

Benefits

As a Customer Training Specialist at arenaflex, you'll enjoy:

• A competitive salary of $60-80K depending on experience.
• A fully remote position with flexible work arrangements.
• Stock options and the opportunity to own a piece of the company.
• Flexible PTO and 11 paid company holidays.
• Paid parental leave and a comprehensive benefits package, including health, dental, and vision insurance.
• Employer-paid Basic Life insurance and Short-Term Disability insurance.
• Company contribution match for HSA and 401(k).
• Monthly employee wellness stipend.
• Opportunities for Learning and Development Reimbursement.
• Pet insurance and a supportive work environment that prioritizes employee well-being.

Why join arenaflex?

At arenaflex, we're committed to empowering our customers to achieve their goals. We're a people-first organization that values collaboration, transparency, and customer satisfaction. If you're results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we'd love to hear from you.

How to apply

If you're passionate about delivering a world-class customer experience and are looking for a challenging and rewarding role, please submit your application through the link below. Apply to this Job Apply for this job