Experienced Customer Support Specialist – Salon and Spa Software

At arenaflex, we're on a mission to revolutionize the salon and spa industry by providing cutting-edge software solutions that make every business more profitable. As a fast-growing SaaS company, we're already the highest-rated salon and spa software in the US and Canada, with thousands of customers and a vision to become the #1 market leader in the coming years. We're a fully remote, fun, and ambitious team that gets together every few months in person. If you're a high-potential individual who wants to be part of a winning team, come join us!

About the Role

At arenaflex, our customers are at the heart of everything we do. As a Customer Support Specialist, you'll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you'll have a direct impact on improving our customers' everyday experiences. If you're passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.

Key Responsibilities:

* Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls

• Constantly increase your arenaflex product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers
• Document and share frequent customer issues and solutions
• Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
• Work Monday-Friday, 9 am-6 pm, CST

What We're Looking For:

* A minimum of 1 year experience in a software support position

• The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
• The ability to work autonomously while also collaborating effectively within a team
• You thrive when tackling complex challenges, even under pressure
• A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
• Strong written communication skills
• Experience with salons and spas (or beauty & wellness in general) would be a huge plus

What You'll Love About Us:

* Health, dental, vision, life & LTD insurance

• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app
• One Medical membership
• Flexible and unlimited PTO
• 401k plan available (no matching)
• Employee stock option program

Why Join arenaflex?

* Be part of a fast-growing and innovative company that's changing the salon and spa industry

• Work with a talented and diverse team that's passionate about delivering exceptional customer service
• Enjoy a flexible and remote work environment that allows you to balance your work and personal life
• Take advantage of our comprehensive benefits package, including health insurance, wellness budget, and employee stock option program
• Have the opportunity to learn and grow with our company, with a clear path for career advancement

What We Offer:

* A dynamic and supportive work environment that encourages collaboration and innovation

• Opportunities for professional growth and development, with a focus on customer service and technical skills
• A comprehensive benefits package that includes health insurance, wellness budget, and employee stock option program
• Flexible and remote work arrangements that allow you to balance your work and personal life
• A fun and inclusive company culture that values diversity, equity, and inclusion

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience, skills, and qualifications. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history). Apply for this job