Experienced Commercial Customer Success Manager – Maximizing Customer Value and Delighting the Experience at arenaflex

At arenaflex, we're revolutionizing the way businesses approach sales and customer success with our cutting-edge AI Sales Assistant Platform (ASAP). Our mission is to empower sales teams to focus on what matters most – building relationships and driving growth. We're seeking an exceptional Commercial Customer Success Manager to join our team and help us achieve this vision.

About arenaflex

arenaflex is a pioneering company that's changing the game in sales and customer success. Our ASAP platform automates the busywork, freeing up sales reps to focus on the human aspect of selling and generate more sales pipeline. With thousands of sales reps hitting quota, hundreds of thousands of hours saved, and hundreds of millions of dollars in pipeline powered, we're proud of our impact. Our customers love us, and we're excited to welcome you to our community.

The Role

As a Commercial Customer Success Manager at arenaflex, you'll be responsible for ensuring our customers are maximizing their value from our platform and are delighted with the experience. This role is perfect for someone who thrives on wearing multiple hats – onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. You'll focus relentlessly on maximizing customer value and driving successful renewals and expansions.

Responsibilities

* Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of arenaflex to users, stakeholders, and their business.

• Onboard new customers, ensuring a seamless integration of arenaflex into their sales processes.
• Analyze customer usage metrics to identify arenaflex features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
• Serve as the voice of the customer within arenaflex, providing product feedback to ensure commercial customer requirements are successfully met.

Requirements

* Sales domain expertise and experience working with GTM stakeholders is critical.

• 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record.
• 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
• 1+ years of SDR experience.
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Comfortable with data analytics and experience using data to proactively identify customer challenges.
• Excellent written and verbal communication skills.
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment.

What We Offer

* Competitive compensation because we want to hire the best people and reward them for their contributions to our mission.

• Equity, generous perks, and comprehensive benefits.
• A fun and inclusive office culture, with opportunities to collaborate with a talented team of professionals.
• A dynamic and fast-paced work environment that's perfect for self-starters and innovators.
• The chance to make a real impact and drive growth in the sales and customer success space.

Equal Employment Opportunity Statement

arenaflex is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and join our team.

How to Apply

If you're passionate about sales, customer success, and innovation, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job