Head of Customers – Accelerate Customer Success and Drive Business Growth at arenaflex
At arenaflex, we're revolutionizing the way companies approach authorization, a critical yet often overlooked aspect of application development. With a growing market valued at $25B+, we're poised to become the go-to solution for developers worldwide. As our Head of Customers, you'll play a pivotal role in driving customer success, building a world-class customer team, and making a real impact on our product. If you're a seasoned leader with a passion for customer-centricity, technical expertise, and a drive for innovation, we want to hear from you.
About arenaflex
arenaflex is a pioneering company that's changing the game in authorization. With a strong foundation in traction, capital, and team, we're well-positioned to disrupt the status quo. Our mission is to empower developers to focus on what matters most – building innovative applications – while we handle the complexities of authorization. Join us on this exciting journey and be part of a team that's shaping the future of software development.
Why now?
We're at an inflection point, and the next phase of our growth requires a dedicated leader who can drive customer success, build a high-performing team, and make a lasting impact on our product. As our Head of Customers, you'll be responsible for:
- Getting customers to production fast with a world-class experience
- Keeping customers happy by ensuring they have everything they need to be successful
- Building a customer team that's equipped to manage customers through forward-deployed engineering projects
- Making real impact on the product by breaking down customer pain points and working side by side with engineering to address those challenges
Key Responsibilities
As our Head of Customers, you'll be responsible for the following key areas:
- Get customers to production fast: Build and iterate on a strategy for forward-deployed engineering that gets customers to production fast with a world-class experience.
- Keep customers happy: Stay close to customers post-production to ensure they have everything they need to be successful. Ensure we are well set up to renew on-time, and identify areas for expansion.
- Build the customer team: Recruit world-class customer success managers, technical program managers, and forward-deployed engineers.
- Make real impact on the product: Support our objective to make Oso 10x easier to use by breaking down the challenges customers face in migrating to Oso and working side by side with engineering to address those challenges with product.
Requirements
To be successful in this role, you'll need:
- Previously held technical customer-facing roles (e.g., pre-sales, post-sales) for highly technical products
- A track record for growing a team in highly competitive environments
- Experience owning customer relationships and a P&L
- Have worked at a startup with overwhelmingly high degrees of ambiguity
- Managed professional services at a company of our scale
- Strong technical expertise, with experience working with engineering teams to build features that drive outsized customer value
Benefits
As a member of our team, you'll enjoy a comprehensive Total Rewards package that includes:
- Competitive health, dental, and vision coverage
- Mental healthcare to all employees and anyone in their family through Spring Health
- Unlimited access to financial advisors through Northstar
- Equity Package
- Unlimited paid time off (PTO)
- Paid parental leave
- Flexible work options
- One Medical Membership
- Quarterly hackathons... and prizes!
- Free team lunches every month
What we offer
* A competitive salary between $200,000-$250,000/year, depending on experience level, skillset, market location, and balancing internal equity relative to peers at the company
- A dynamic and innovative work environment that's shaping the future of software development
- Opportunities for growth and professional development in a rapidly expanding company
- A team of passionate and dedicated individuals who are committed to making a difference
How to apply
If you're a motivated and experienced leader who is passionate about customer-centricity, technical expertise, and innovation, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](https://empllo.com/jobs/view/arenaflex-head-of-customers-3368405).
arenaflex is an equal opportunity employer
We're committed to creating an inclusive and diverse work environment that welcomes talented individuals from all backgrounds. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status. Apply for this job