Experienced Customer Success Manager – Energy and Sustainability Solutions

San Francisco Bay Area | Hybrid (3 Days Onsite, 2 Days Remote)

About arenaflex

arenaflex, an innovative AI Energy Agent, is revolutionizing the way businesses pay for power. As the default way any business pays for power, arenaflex is poised to transform the U.S. power grid, which is undergoing a once-in-a-generation transformation. Power bills are growing 3x faster than inflation, our grid struggles to keep up with increased demand from data centers, and renewable energy adoption is still stagnating. arenaflex's product is the one-stop shop for any business that wants to consolidate their power bills into a cheaper, fixed-price subscription.

Join arenaflex at this pivotal moment

You'll join us at this critical juncture, defining the customer journey, building deep client relationships, and directly shaping our product and impact. If you're excited to work at the intersection of energy, software, and sustainability, we'd love to meet you.

arenaflex: A Seed-Stage Company Backed by Leading Silicon Valley Investors

arenaflex is a seed-stage company building a team of innovators passionate about redefining the energy industry with data and AI. After launching an MVP in May '2024, we have already onboarded millions of dollars of power bills from great brands.

The Role

As our first Customer Success Manager, you'll be the face of arenaflex to our customers—leading onboarding, ensuring seamless monthly operations, and becoming a trusted advisor for their energy needs. You'll work directly with the co-founder and CEO to scale our customer experience function from the ground up, with ownership over both strategy and execution.

What You'll Own

* Customer Onboarding: Lead the end-to-end onboarding process for new clients, including account setup, data integrations, and training.

• Account Management: Serve as the main point of contact for customers, proactively managing relationships and advocating for their needs internally.
• Product Feedback Loop: Gather insights from customers and channel feedback to product and data teams to improve our offering.
• Energy Relationships: Coordinate relationships with arenaflex's strategic energy partners and play an active role in partnerships that impact customer experience.
• Reporting & Insights: Help customers understand their energy usage, carbon impact, and savings through regular updates and reporting.
• Support & Issue Resolution: Triage and resolve billing, usage, or platform issues, working closely with engineering and product teams.
• Renewals & Retention: Drive customer renewals by delivering consistent value and identifying new features/ solutions.
• Internal Processes: Build scalable playbooks and support documentation that enable a consistent, high-quality experience.

What We're Looking For

* 3–6 years in Customer Success, Account Management, or Implementation—preferably at a SaaS, fintech, or climate/energy company.

• Experience working with mid-market or enterprise clients, with a strong customer-first attitude.
• Excellent written and verbal communication—able to explain complex data-driven insights simply and persuasively.
• Comfort with CRM tools (e.g., HubSpot), spreadsheets, and light data work (e.g., dashboards, CSV cleanups).
• Empathy for the unique challenges of utility management—prior experience with energy, cleantech, or sustainability is a plus.
• Thrives in ambiguity and early-stage environments; ready to own a process end-to-end and iterate quickly.

Why Join arenaflex?

* Be Part of a Pioneering Team: arenaflex is revolutionizing the energy industry, and you'll be at the forefront of this transformation.

• Opportunities for Growth: As a member of our early-stage team, you'll have the chance to shape the company's direction and take on new challenges.
• Competitive Compensation and Benefits: arenaflex offers a comprehensive compensation package, including salary, equity, and benefits.
• Flexible Work Arrangements: Enjoy a hybrid work environment, with 3 days onsite and 2 days remote.
• Professional Development: arenaflex invests in its employees' growth and development, providing training, mentorship, and opportunities for advancement.

How to Apply

If you're passionate about energy, software, and sustainability, and you're ready to join a pioneering team, apply now to become arenaflex's first Customer Success Manager. Apply for this job