Senior Customer Success Manager, Upmarket - APAC at arenaflex
Join arenaflex, a pioneering cybersecurity company dedicated to securing the internet and protecting consumer data, as a Senior Customer Success Manager, Upmarket - APAC. In this pivotal role, you will play a key part in guiding customers through their security and compliance journeys with arenaflex's specialized solutions. By combining your customer-centric approach with expertise in arenaflex's products and security best practices, you will contribute to the overall success and satisfaction of arenaflex's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.
About arenaflex
arenaflex was founded in 2018 with a vision to restore trust in internet businesses by enabling companies to improve and prove their security. Our mission is to secure the internet and protect consumer data, and we empower companies to practice better security and prove it with ease. arenaflex has a kind and talented team, and while some have prior security experience, many have been successful at arenaflex without it.
What you'll do as a Customer Success Manager at arenaflex
As a Senior Customer Success Manager, Upmarket - APAC, you will be responsible for guiding our customers in the Upmarket segment through onboarding, implementation, product adoption, and value-driven success. Your key responsibilities will include:
* Guiding customers through onboarding, implementation, product adoption, and value-driven success
* Working with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner
* Proactively partnering with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
* Empowering customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention
* Monitoring and prioritizing your book of business based on key indicators of customer health via Catalyst, our CS platform
* Serving as the point of contact for your customers and driving them to specific business outcomes on their timelines
* Becoming a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
* Providing insightful technical answers and recommending the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams
* Partnering with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results
* Liaising with Support to help quarterback resolutions for customer issues
* Serving as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
How to be successful in this role
To succeed in this role, you will need to have:
* 6+ years of experience in Customer Success at a SaaS company
* Background in running a strategic book of business
* Willingness to collaborate with others and drive mutually beneficial outcomes
* Self-motivated and curious: Bias for action and committed to iterating when necessary
* Work effectively in a highly ambiguous, ever-changing environment
* Possess clear and thoughtful communication skills, with strong critical thinking ability
* Be highly empathetic to customers, with a proven track record of long-term customer retention
* Experience with hitting retention targets and creating happy, healthy customers
* Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
* Experience working in the security or compliance industry is a bonus
What you can expect as a member of the arenaflex team
As a member of the arenaflex team, you can expect:
* Industry-competitive salary and equity
* Healthcare stipend towards health insurance for you and your dependents
* 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
* Health & wellness stipend
* Remote workspace stipend
* Commuter benefits for team members who attend the office
* Internet and cellphone stipend
* 9 company paid holidays
* 20 days of PTO per year
* Virtual team building activities, lunch and learns, and other company-wide events!
About our company culture
At arenaflex, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
Join our team today!
If you are passionate about cybersecurity and customer success, and are looking for a challenging and rewarding role, we encourage you to apply to this position. As a Senior Customer Success Manager, Upmarket - APAC, you will have the opportunity to make a significant impact on the success of arenaflex's customers and contribute to the growth and development of our company.
Apply now to join the arenaflex team and be a part of our mission to secure the internet and protect consumer data.
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Senior Customer Success Manager, Upmarket - APAC at arenaflex
Join arenaflex, a pioneering cybersecurity company dedicated to securing the internet and protecting consumer data, as a Senior Customer Success Manager, Upmarket - APAC. In this pivotal role, you will play a key part in guiding customers through their security and compliance journeys with arenaflex's specialized solutions.
About arenaflex
arenaflex was founded in 2018 with a vision to restore trust in internet businesses by enabling companies to improve and prove their security. Our mission is to secure the internet and protect consumer data, and we empower companies to practice better security and prove it with ease.
What you'll do as a Customer Success Manager at arenaflex
- Guide our customers in the Upmarket segment through onboarding, implementation, product adoption, and value-driven success.
- Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.
- Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.
- Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
- Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
- Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.
- Liaise with Support to help quarterback resolutions for customer issues.
- Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business.
How to be successful in this role
- Have 6+ years of experience in Customer Success at a SaaS company.
- Background in running a strategic book of business.
- Willingness to collaborate with others and drive mutually beneficial outcomes.
- Self-motivated and curious: Bias for action and committed to iterating when necessary.
- Work effectively in a highly ambiguous, ever-changing environment.
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers.
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
- Experience working in the security or compliance industry is a bonus.
What you can expect as a member of the arenaflex team
- Industry-competitive salary and equity.
- Healthcare stipend towards health insurance for you and your dependents.
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive).
- Health & wellness stipend.
- Remote workspace stipend.
- Commuter benefits for team members who attend the office.
- Internet and cellphone stipend.
- 9 company paid holidays.
- 20 days of PTO per year.
- Virtual team building activities, lunch and learns, and other company-wide events!
About our company culture
At arenaflex, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
Join our team today!
If you are passionate about cybersecurity and customer success, and are looking for a challenging and rewarding role, we encourage you to apply to this position. As a Senior Customer Success Manager, Upmarket - APAC, you will have the opportunity to make a significant impact on the success of arenaflex's customers and contribute to the growth and development of our company.
Apply now to join the arenaflex team and be a part of our mission to secure the internet and protect consumer data.
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