Experienced Customer Solution Architect (US Time Zones) – Drive Business Growth with arenaflex

At arenaflex, we're revolutionizing the way businesses approach data management with our cutting-edge open source database-as-a-service platform. As a Customer Solution Architect (CSA) on our team, you'll play a pivotal role in driving the adoption of our platform across a diverse range of customers, from agile startups to established brands with highly scaled workloads. If you're a seasoned professional with a passion for delivering exceptional customer experiences and a knack for architecting innovative technical solutions, we want to hear from you.

About arenaflex

arenaflex is a pioneering company that's redefining the boundaries of data management. Our team is comprised of experienced professionals who have collectively founded more than 30 startups and have a deep understanding of the importance of collaborative open source. We're a globally distributed team with over 30 different nationalities, and we're committed to creating a work environment that's inclusive, dynamic, and empowering. Our team "dogfoods" everything we build, ensuring that our solutions are reliable, scalable, and meet the evolving needs of our customers.

Job Summary

As a Customer Solution Architect at arenaflex, you'll be responsible for the entire customer journey, working closely with our most valuable users to uncover and understand their business and technical requirements. You'll design and architect technical solutions built on our platform, lead proof-of-value implementations, and provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. Your primary focus will be on supporting arenaflex Team & Enterprise customers, where you'll lead and innovate around key areas of responsibility, including pre-sales discovery, proof-of-value onboarding, and customer success.

Key Responsibilities

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Pre-Sales Discovery

+ Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the arenaflex platform, and define the criteria for success. + Design, build, and present arenaflex platform demonstrations to high-value customers, leveraging quality storytelling to present the value of the platform and of the entire arenaflex Success team. + Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding

+ Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the arenaflex platform while minimizing risk to adoption. + Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed. + Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

Customer Success

+ Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers. + Deliver on synchronous and asynchronous engagements with arenaflex customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence. + Serve as an internal champion for your customers and for the platform, working closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers. + Invest in customer connections to build a trust-based relationship, as CSA's work with the production data stores of startups and enterprises alike.

Essential Qualifications

* 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.

• Strong background with relational database management systems such as PostgreSQL or MySQL.
• Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
• Very strong communication skills, particularly of technical concepts, as CSA's spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.
• Well-organized and effective storyteller with meaningful interpersonal skills, as CSA's often have to navigate multiple stakeholders with conflicting opinions.

Preferred Qualifications

* Experience with project management, business analysis, and revenue operations tools, such as HubSpot and BigQuery.

• Previous experience leading customer-facing engagements to deliver meaningful technical and business value.
• Familiarity with arenaflex's platform and ecosystem.

What We Offer

* 100% remote work from anywhere in the world, with no location-based adjustment to your salary.

• ESOP (equity ownership in the company).
• Autonomous work, with the flexibility to set your own pace.
• Health, Vision, and Dental benefits, with arenaflex covering 100% of the cost for employees and 80% for dependents.
• Generous Tech Allowance for any office setup you need.
• Annual Education Allowance.
• Annually run off-sites.

Process

The entire process is fully remote, and all communication will happen over email or via video chat. Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call. If you pass the screen, you'll be invited to up to four follow-up interviews, which will be with the founders, a member of either the growth or engineering team, and usually one other person from your immediate team or function.

How to Apply

If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences and architecting innovative technical solutions, we want to hear from you. Please submit your application, and we'll take it from there. Apply for this job