Experienced Customer Architect – AI Writing Solutions & Technical Partnership Development
At arenaflex, we're revolutionizing the way businesses communicate with their audiences through cutting-edge AI writing solutions. As a Customer Architect, you'll play a pivotal role in shaping our customers' experiences and driving meaningful business outcomes. If you're a seasoned technical professional with a passion for innovation and collaboration, we want to hear from you.
About arenaflex
arenaflex is a pioneering company in the AI writing space, dedicated to empowering businesses to communicate more effectively with their audiences. Our mission is to make AI-driven content creation accessible and impactful for organizations of all sizes. With a strong focus on customer success, we're committed to delivering tailored solutions that meet the unique needs of our clients.
Your Role
As a Customer Architect at arenaflex, you'll be responsible for partnering with our largest customers to uncover and address their business needs. You'll work closely with our account teams, including Customer Success Managers and Implementation Managers, to scope use cases, validate technical feasibility, and implement customized solutions. Your expertise will be instrumental in creating custom templates, deploying our Knowledge Graph capabilities, and leveraging our APIs to drive business results.
Key Responsibilities
* Support the Customer Success and Account Management teams in scoping use cases, validating technical feasibility, and implementing customized solutions for assigned customers
- Scope customers' business and technical needs, including quantifying existing problems, understanding tools, workflows, data structures, and integration points to deliver incredible content
- Own the creation of custom templates, deployment of our Knowledge Graph capabilities, and act as the technical resource for customers to leverage our APIs
- Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
- Develop and maintain a deep understanding of our AI writing solutions, the broader AI and LLM landscape, and our customers' ecosystems to offer prescriptive solution recommendations
- Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal output is achieved
- Develop new processes, systems, and workflows to reduce time to value for our customers
- Ensure collateral, documentation, and processes are in place to support customers' technical integration needs
- Communicate the voice of the customer back to our Product and Engineering teams to inform relevant enhancements to our product
Is This You?
* 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architecture or technical account management
- Experience managing a customer book of business
- History of working with Fortune 500 customers for a high-growth, B2B SaaS company
- Experience with generative AI and prompt engineering is a significant plus
- Experience working with APIs
- Nice-to-have: Python chops
- Excellent communication and collaboration skills, with the ability to translate complex technical concepts into practical business language for non-technical audiences
- Highly versatile, with the ability to lead discovery sessions with multiple stakeholders, uncovering use cases and business pain, while addressing complex technical hurdles
- Business outcome-oriented, with a laser focus on delivering solutions that create meaningful business results
- Tenured problem solver, able to identify root causes and work collaboratively to resolve issues
- Excellent collaborator, with experience working alongside account teams to drive custom results in a coordinated and unified manner
Benefits & Perks (US Full-time Employees)
* Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options, and 401k
Why Join arenaflex?
At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're dedicated to fostering an environment where everyone can thrive. If you're passionate about innovation, collaboration, and making a meaningful impact, we want to hear from you.
How to Apply
Ready to join our team and shape the future of AI writing solutions? Click the link below to apply for the Customer Architect role at arenaflex. Apply to this Job By submitting your application, you acknowledge and agree to arenaflex's Global Candidate Privacy Notice. We can't wait to hear from you! Apply for this job