Experienced Customer Architect – AI Writing Solutions & Technical Account Management
At arenaflex, we're revolutionizing the way businesses write and communicate. Our cutting-edge AI writing solutions empower users to create high-quality content faster and more efficiently. As a Customer Architect, you'll play a pivotal role in helping our largest customers unlock the full potential of our platform. If you're a seasoned technical professional with a passion for delivering business outcomes, we want to hear from you.
About arenaflex
arenaflex is a leading provider of AI writing solutions, dedicated to helping businesses streamline their content creation processes. Our innovative platform leverages the power of artificial intelligence to produce high-quality content, freeing up teams to focus on high-impact tasks. With a growing customer base and a strong commitment to innovation, arenaflex is an exciting place to build a career.
Your Role
As a Customer Architect, you'll be the technical resource on our account team, working closely with our Customer Success and Account Management teams to support the adoption and realization of value for our largest customers. Your primary objective will be to partner with customers to uncover and create solutions that meet their business needs, including custom template creation and API integration. Success will mean a meaningful increase in the number of customers actively leveraging our solutions in high-impact ways.
Key Responsibilities
* Support the Customer Success and Account Management team in scoping use-cases that require customized solutions, validating technical feasibility, and owning implementation
- Scope customers' business and technical needs, including quantifying existing problems, understanding tools, workflows, data structure, and integration points to deliver incredible content
- Own the creation of custom templates, deployment of our Knowledge Graph capabilities, and act as the technical resource for customers to leverage our APIs
- Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
- Develop and maintain a deep understanding of our AI writing solutions, the broader AI and LLM landscape, and our customers' ecosystems to offer prescriptive solution recommendations
- Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal output is achieved
- Develop new processes, systems, and workflows to reduce time to value for our customers
- Ensure collateral, documentation, and processes are in place to support customers' technical integration needs
- Communicate the voice of the customer back to our Product and Engineering teams to inform relevant enhancements to our product
Is This You?
* 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architect or technical account management
- Experience managing a customer book of business
- Experience working with Fortune 500 customers for a high-growth, B2B SaaS company
- Experience with generative AI and prompt engineering is a huge plus
- Experience working with APIs
- Nice-to-have: Python chops
- Excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences
- Highly versatile, able to lead discovery sessions with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also addressing complex technical hurdles
- Business outcome-oriented, with a laser focus on delivering solutions that create meaningful business results
- Tenured problem solver, able to identify root causes of issues and work collaboratively to resolve
- Excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner
Benefits & Perks (US Full-time Employees)
* Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options, and 401k
Why Join arenaflex?
At arenaflex, we're committed to creating a culture that values diversity, inclusion, and innovation. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. If you're passionate about delivering business outcomes and working with cutting-edge technology, we want to hear from you.
How to Apply
If you're ready to join a dynamic team and take your career to the next level, apply now to become a Customer Architect at arenaflex. Apply for this job