Experienced Full Stack Scaled Customer Activation Manager – Web & Cloud Application Development

Join arenaflex, a leading financial operations platform, as we revolutionize the way businesses manage their finances. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses, from family-owned farms to e-commerce giants to space startups, having saved $10B and 27.5M hours with arenaflex, we're on a mission to empower businesses to thrive. As a key member of our Customer Success team, you'll play a vital role in driving the activation, growth, and retention of arenaflex's self-service customers. With a focus on scaling our customer implementation motion, you'll have the opportunity to build and refine arenaflex's Customer Success organization from the ground up. If you're a results-driven professional with a passion for customer success, we want to hear from you. About arenaflex arenaflex is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. Founded in 2019, arenaflex powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year. Our team comprises talented leaders from leading financial services and fintech companies, as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. arenaflex has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. About the Role As a Scaled Customer Activation Manager, you'll own the activation, growth, and retention of arenaflex's self-service customers. You'll be responsible for: * Becoming an expert in the full range of integration and configuration options for arenaflex's suite of products, and driving efficient, thorough, and complete onboarding of new Ramp customers at scale * Directly owning micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto arenaflex in 60 days and About arenaflex

arenaflex is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent.

Founded in 2019, arenaflex powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Our team comprises talented leaders from leading financial services and fintech companies, as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

arenaflex has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

As a Scaled Customer Activation Manager, you'll own the activation, growth, and retention of arenaflex's self-service customers.

You'll be responsible for:

• Becoming an expert in the full range of integration and configuration options for arenaflex's suite of products, and driving efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly owning micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto arenaflex in 60 days and
• Balancing priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partnering closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identifying areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Helping us maintain an industry-leading satisfaction rate with our customers
• Having the ability to grow, develop, and learn in a fast-paced, start-up environment

What You'll Need

To succeed in this role, you'll need:

• Minimum 2 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire for ownership and growth in the role over time
• Proven track record meeting weekly or monthly KPIs
• Experience with owning a high volume book of business of 100+ customers at a time
• Ability to anticipate customers' needs and position product solutions accordingly

Nice to Haves

Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

Experience with financial services sales

Experience at a high-growth startup

Benefits

As a member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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