Experienced Customer Support Specialist – Healthcare Technology
At arenaflex, we're revolutionizing the way healthcare professionals interact with patients and each other. Our cutting-edge AI-powered platform is transforming clinical documentation efficiencies, enabling clinicians to focus on what matters most – their patients. As a Customer Support Specialist, you'll play a vital role in scaling our customer support team and delivering exceptional experiences to our users.
About arenaflex
arenaflex was founded in 2018 with a mission to power deeper understanding in healthcare. Our innovative technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we're setting the industry standards for the responsible deployment of AI across health systems. Our team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers is dedicated to empowering people and making care more meaningful.
The Role
As a Customer Support Specialist at arenaflex, you'll be the face of our company, delivering exceptional support to our users and helping build our support department to meet the growing demands of our business. You'll be responsible for responding to customers with care and accuracy, providing timely support in troubleshooting problems and answering questions, and navigating our CRM tool to communicate with users and track contacts and resolutions for data analysis.
What You'll Do
* Delight our arenaflex users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
- Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
- Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
- Dig deep and be curious about solving complex issues
- Collaborate with our team to resolve customer issues and improve our support processes
What You'll Bring
* A 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support-focused team
- A passion for interacting with customers and a willingness to work hard to deliver exceptional support
- Great spoken and written communication skills, with the ability to explain technical troubleshooting in an easy-to-understand manner
- Excellent organizational skills, with the ability to manage multiple priorities at once while maintaining attention to detail and quality
- A results-driven approach, with a focus on delivering high-quality support and resolving customer issues efficiently
- Comfort with technology and a willingness to learn and adapt to new systems and processes
Ideally, You Have
* Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
- Experience working in CRM/Ticketing systems with rigorous tracking
Why Work at arenaflex?
At arenaflex, we're transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We're driving real, lasting change, with millions of medical conversations processed each month. Joining arenaflex means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership – every employee has the ability to (and is expected to) make an impact on our customers and our business.
Benefits and Perks
* Competitive hourly rate based on geographic location (Geo 1: $48/hour, Geo 2: $43/hour, Geo 3: $41/hour)
- Flexible work schedule, with a standard Monday through Friday, 9:30 AM – 6:30 PM EST schedule
- Comprehensive health plans, including medical, dental, and vision coverage for all full-time employees
- Paid parental leave, with 16 weeks of paid leave for all full-time employees
- 401k and matching contributions to help invest in your future
- Pre-tax benefits, including Flexible Spending Accounts (FSA) and Commuter Benefits
- Learning and development budget, with yearly contributions for coaching, courses, workshops, conferences, and more
- Sabbatical leave, with 30 days of paid leave after 5 years of employment
- And much more!
Diversity & Inclusion
arenaflex is an equal opportunity employer. Diversity and inclusion are at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Staying Safe – Protect Yourself from Recruitment Fraud
We're aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. arenaflex will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @arenaflex.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Apply Now
If you're passionate about delivering exceptional customer support and making a meaningful impact in the healthcare industry, we want to hear from you. Apply now to join our team and help us power deeper understanding in healthcare. Apply for this job