Experienced Strategic Delivery Lead, Customer Success – AI and Enterprise Program Management
At arenaflex, we're pushing the boundaries of artificial intelligence to create transformative, real-world results for our customers. Our Go-to-Market (GTM) team partners with ambitious organizations to drive innovation and growth through cutting-edge AI solutions. We're expanding our team to include a new Strategic Delivery Lead function, and we're looking for a seasoned professional to join our ranks.
About arenaflex
arenaflex is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We're committed to creating AI systems that are safe, transparent, and beneficial to society. Our mission is to push the boundaries of AI capabilities and deploy them responsibly to the world through our products.
About the Role
The Strategic Delivery Lead (SDL) will play a critical role in driving some of arenaflex's most complex and high-impact deployments. You'll work closely with our largest customers to ensure timely execution of AI solutions that span research, infrastructure, and application layers. As an SDL, you'll lead multi-workstream programs that are often tied to contractual milestones and span multiple internal teams and external partners.
Key Responsibilities
* Serve as the accountable lead for delivering high-impact customer engagements tied to defined contractual milestones
- Develop and deliver strategic advisory workshops that align executive stakeholders on vision, roadmap, milestones, and governance structures
- Coordinate and leverage cross-functional teams (Solution Architects, Forward Deployed Engineers, Researchers, Product) to execute multiple concurrent, complex initiatives
- Establish and maintain rigorous internal operating models, including clearly defined roles & responsibilities, unified tracking mechanisms, and standardized reporting rituals
- Partner deeply with technical teams (FDEs, SAs, Research) to frame complex business and technical problems into actionable, scoped projects
- Lead and own delivery execution for technical workstreams, ensuring clear project charters, solution designs, defined milestones, robust evaluation plans, and rigorous tracking mechanisms are in place
- Act as a key translator between technical teams and business stakeholders, clearly articulating technical progress, risks, requirements, and dependencies in language accessible to both senior executives and technical practitioners
- Regularly demonstrate and communicate tangible progress from technical workstreams to internal stakeholders and external customers, driving clarity, transparency, and trust through frequent, clear, and impactful updates
- Establish best practices around milestone tracking, internal coordination, and delivery operations at scale
- Lead regular progress reviews with customer stakeholders, ensuring transparency and confidence in delivery
- Identify delivery risks early and work cross-functionally to mitigate blockers and maintain program velocity
- Navigate ambiguity and evolving requirements with composure, helping internal and external teams stay aligned
You'll Thrive in this Role if You:
* Have 10+ years of experience in consulting, delivery leadership, or senior program management roles, driving complex technical initiatives across cross-functional teams
- Are willing to travel up to 75% and work on-site with customers to build strong relationships and deeply understand their needs
- Have experience leading organizational transformation initiatives (AI, digital, or business transformation)
- Have led complex customer programs in enterprise SaaS, AI/ML, consulting, or transformation environments
- Proven track record influencing and shaping customer decision-making at executive/board level. Able to drive clarity, accountability, and alignment at senior levels
- Are adept at translating business outcomes into technical execution plans with defined success metrics
- Strong track of execution in delivering ambitious goals on complex cross-functional projects
- Prior experience managing large scale AI/ML or enterprise API-based deployments
- Communicate confidently with senior executives and technical teams alike
What We Offer
* A dynamic and innovative work environment that encourages creativity and collaboration
- Opportunities for professional growth and development in a rapidly evolving field
- Competitive compensation and benefits package
- Flexible work arrangements, including remote work options
- Access to cutting-edge AI technology and research
- Collaborative and supportive team environment
- Opportunities for career advancement and leadership development
How to Apply
If you're a seasoned professional with a passion for AI and program management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We believe that diversity and inclusion are essential to our success and strive to attract, retain, and develop a talented and diverse workforce. We welcome applications from qualified candidates of all backgrounds and perspectives.
arenaflex's Global Applicant Privacy Policy
arenaflex is committed to protecting the privacy of our applicants. For more information, please see our Global Applicant Privacy Policy.
Join arenaflex and Shape the Future of AI
At arenaflex, we're passionate about creating AI solutions that benefit humanity. Join us in shaping the future of technology and making a meaningful impact on the world. Apply for this job