Experienced Full Stack Customer Success Director – Enterprise Data Solutions

At arenaflex, we're revolutionizing the way data teams collaborate and drive meaningful progress. As a leader in the modern data stack, we empower ambitious teams across industries to unlock the full potential of their data. Our active metadata platform helps organisations transform data chaos into clarity and seamless collaboration. We're seeking an exceptional Customer Success Director to join our team in the US. As a critical leader in driving customer value, retention, and expansion within our most strategic accounts, you will be responsible for building and leading a high-performing team of 8-10 post-sales professionals. Your mission will be to foster a customer-centric culture, ensure the successful adoption and utilization of the arenaflex platform, and drive extraordinary outcomes for our customers.

About arenaflex

arenaflex is a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot. We're creating a category-defining platform for data and AI governance, backed by top investors. Our team spans 15+ countries, and we're committed to helping data teams do their lives' best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives.

Key Responsibilities

As the Director of Customer Success for Major Accounts in the US, you will be responsible for:

• Building, mentoring, and managing a team of Customer Success Managers (CSMs) and potentially other post-sales roles, fostering a culture of collaboration, continuous improvement, and customer advocacy.
• Overseeing the customer journey for major accounts, ensuring successful onboarding, adoption, and ongoing value realization of the arenaflex platform.
• Developing and executing strategic account plans to drive customer retention, expansion, and advocacy.
• Serving as the voice of the customer within arenaflex, providing feedback to product, engineering, and marketing teams to improve the platform and customer experience.
• Defining and tracking key performance indicators (KPIs) for the team, such as customer satisfaction (CSAT), net promoter score (NPS), retention rate, and expansion revenue.
• Implementing strategies to improve performance and achieve targets.
• Identifying and implementing process improvements to enhance the efficiency and effectiveness of the customer success organization.
• Building and maintaining strong relationships with executive stakeholders at major accounts, ensuring alignment on business goals and value realization.
• Collaborating closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive product adoption.

What makes you a great match for us?

* 10+ years of experience in customer success, account management, or related roles, with a focus on enterprise software or SaaS solutions.

• 5+ years of experience leading and managing customer success teams, with a proven track record of building high-performing teams.
• Deep understanding of the modern data stack and the challenges faced by data teams.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improve performance.
• Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with executive stakeholders.
• Experience working with large, complex organizations and managing strategic accounts.
• Experience with customer success platforms such as Gainsight or Totango.
• Proven ability to drive customer retention, expansion, and advocacy.
• Previous exposure to working in a fast-paced, agile, start-up environment.

Why join arenaflex?

* Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

• Limitless Opportunities: At arenaflex, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

What we offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible remote work arrangement
• Professional development opportunities, including training and conference sponsorships
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to apply

If you're ready to do your life's best work and help shape the future of data collaboration, join arenaflex and become part of a mission to empower the humans of data to achieve more, together. Apply now and take the first step towards an exciting new chapter in your career.

arenaflex is an equal opportunity employer

We're committed to helping data teams do their lives' best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. arenaflex is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. Apply for this job