Experienced Customer Success Advisor – Empowering Small Business Owners through Equipment Financing

At arenaflex, we're on a mission to revolutionize the way small business owners access equipment financing. Our unique approach has been designed to empower entrepreneurs who are often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from arenaflex's office in Radial, Alajuela, Costa Rica. At arenaflex, we've cultivated a dynamic work environment that goes beyond routine services. As a Customer Success Advisor, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, arenaflex is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

About the Role:

We're seeking an experienced Customer Success Advisor to join our team. As a key member of our operations, you'll be responsible for delivering exceptional customer experiences through inbound and outbound calls, emails, and chat requests. Your primary objective will be to address customer inquiries, resolve issues, and provide feedback on processes to achieve funding growth.

Key Responsibilities:

* Address inbound and outbound calls, emails, and chat requests from customers, including online application process, lease agreement, payments, and other general customer inquiries from approved applicants finalizing transactions to get equipment from participating dealers/vendors

• Work with our vendors to solve any issues they have with their applications or invoices
• Consistent follow-up with prospects via phone, email, and messaging to answer customer questions and solve problems about their account
• Effectively communicate the company's value proposition to end-users (business owners)
• Provide feedback/suggestions on processes employed by the team to achieve funding growth
• Diligently use CRM (Salesforce.com) to capture relevant data and keep comprehensive and accurate prospect notes
• Other duties may be assigned as needed

What You'll Bring:

* Drives for Results meets or exceeds multiple/simultaneous deadlines while supporting a calm, fun-loving, and always professional demeanor

• Desires to further develop their own customer service skills and business acumen
• High success rate in meeting and exceeding goals
• Self-starter who wants to work hard and contribute every day to a thriving organization with the ability to understand arenaflex's evolving needs
• Effective Communicator – clearly and proactively communicates to management, peers, and customers
• Magnetic Personality – able to create an instant connection with customers & co-workers
• Contributes to the culture of arenaflex as a team player as well as living the arenaflex values
• Consistently brings an engaged, positive attitude and likes to WIN!

What Will Make You Stand Out:

* Minimum of 1 year of experience in Outbound B2B/B2C Sales

• At least 1 year of experience in the Call Center industry
• Financial Services and/or leasing experience
• Tech-savvy and experienced with CRM software

What We Offer:

* An amazing culture

• Medical insurance
• Life insurance
• Paid time off and holidays
• Asociación Solidarista
• Two annual parties to celebrate our team's hard work and dedication
• Office located near the airport in Alajuela

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's both dynamic and supportive. Our team is passionate about making a tangible impact in the lives of small business owners, and we're looking for like-minded individuals to join us on this journey. As a Customer Success Advisor, you'll have the opportunity to develop your skills, work with a talented team, and contribute to a mission that's truly making a difference.

What's Next?

If you're ready to take your career to the next level and join a team that's passionate about empowering small business owners, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about how you can contribute to our mission. arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job