Customer Success Enablement Manager – Driving Growth and Impact at arenaflex

As a Customer Success Enablement Manager at arenaflex, you will play a pivotal role in shaping the future of conversational AI technology for industries fundamental to our lives: housing and healthcare. arenaflex is a cutting-edge startup that's scaling rapidly, and we're looking for a talented professional to join our driven team and help us achieve our mission.

About arenaflex

arenaflex develops innovative conversational AI technology that addresses the complex challenges in housing and healthcare. Our solutions have a profound impact on people's lives and society as a whole. We're not just building technology; we're creating a better world. If you're passionate about making a difference and working on high-impact problems, then arenaflex is the perfect place for you.

The Role

As a Customer Success Enablement Manager, you will design, execute, and continuously improve training and enablement programs for our Customer Success Managers (CSMs). Your primary goal will be to equip every CSM with the skills and knowledge necessary to drive adoption, retention, and expansion across our customer base. You will own the CSM onboarding process, ongoing skills development, certification, and performance measurement, ensuring that every CSM is empowered to succeed.

Key Responsibilities

* Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization, aligning with arenaflex's overall business objectives.

• Accelerate Ramp: Develop onboarding programs that shorten time-to-productivity for new CSMs and newly launched products, ensuring a seamless transition into the role.
• Develop Ongoing Curriculum: Create role-specific learning paths covering product expertise, customer success best practices, and industry insights, keeping CSMs up-to-date with the latest knowledge and trends.
• Partner Cross-Functionally: Collaborate with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best-in-class practices, fostering a culture of collaboration and innovation.
• Leverage Tech Stack: Ensure that tools like Planhat and Gong are configured and adopted to maximize CSM efficiency and insight, driving data-driven decision-making.
• Drive Content & Resource Creation: Produce playbooks, success-plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use, providing CSMs with the resources they need to succeed.
• Certify & Coach: Build assessments and certifications to validate knowledge retention, and provide call/meeting coaching and actionable feedback based on Gong & customer interactions, helping CSMs improve their skills and performance.
• Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness, ensuring that the enablement strategy is aligned with business objectives and driving growth.
• Attract top-tier talent to join our driven team: Help us build a world-class team by attracting and retaining top talent, fostering a culture of growth, learning, and innovation.

Requirements

* At least 3-5 years of CSM enablement experience in a high-growth B2B startup, with a proven track record of designing and executing effective enablement programs.

• Demonstrated experience building enablement programs from the ground up for CSM or post-sales teams, with a deep understanding of Customer Success workflows and associated metrics.
• Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats, with excellent instructional design, facilitation, and stakeholder-management skills.
• Bonus: previously was a high-performing SDR, AE, or CSM; directly engaged with prospects or customers, with a deep understanding of the sales and customer success processes.
• Willingness to work in person at our office 4-5 days a week, with a flexible and adaptable approach to work.

Why Join arenaflex?

Growth and impact. It's not often that you can get in on the ground floor of a funded startup that's scaling rapidly. At arenaflex, you'll have the opportunity to write the playbook, not just follow it. Every day, you'll be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you'll have at arenaflex, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical, Dental, and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
• Fun company social events through our arenaflex and the City program
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $150,000-$190,000. arenaflex offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications, which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that employment with arenaflex is on an "at-will" basis

, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance

, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Apply for this job