Experienced Customer Care Expert – Finary Community
At arenaflex, we're revolutionizing the way people manage their finances. Our mission is to empower a new generation of investors to achieve their goals. We're building a one-stop shop that allows users to track their assets, manage their budgets, invest their money, and learn more about finance. If you're looking for an ambitious team that's changing the face of personal finance, get ready to join the arenaflex community!
About arenaflex
arenaflex was founded in 2021 by Mounir Laggoune. Since then, we've made tremendous strides, reaching 500,000 users and establishing ourselves as a leader in the personal finance industry. We genuinely care about user experience, performance, and ease of use. Our team is passionate about building cutting-edge products that make a real difference in people's lives.
Why Join arenaflex?
A new generation of investors is emerging – ambitious, involved, and eager to take control of their financial futures. Money is no longer taboo, and the pension system is under pressure. At arenaflex, we see a world where investing empowers everyone to live the life they've always dreamed of. We're backed by leading investors like Y Combinator and Speedinvest, and we're proud to have world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), and Eric Demuth (CEO of Bitpanda) on our side.
Our Culture
At arenaflex, we're a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It's not for everyone – but if you're looking to raise the bar every day with equally driven teammates, this is the place to be.
What We Offer
* A high-performing team – Work with A-players across every discipline in an environment that challenges you and helps you grow fast.
- Ownership – You'll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.
- Impact that matters – Build a product that helps people take control of their financial future – a topic that affects everyone.
- A hybrid setup – We're a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.
- Competitive compensation – A package aligned with your experience and impact.
What We Don't Care About
* Your degree, your school – we care about what you bring to the team.
- Ping pong tables, free laundry, or trendy perks – we focus on what truly matters.
About the Role
As our Community Care Specialist, you'll be the operational engine ensuring that every member of the arenaflex community – especially on our forum – receives timely, accurate, and high-quality support. You'll also help maintain a healthy, engaging atmosphere across channels, acting as a key link between our users, advisors, and internal teams.
Key Responsibilities
* Provide fast, reliable first-line support directly in the community forum (and other channels), ensuring 95%+ of requests are addressed within 12 hours.
- Monitor and moderate community content to enforce guidelines, prevent clutter, and maintain a respectful, helpful tone.
- Escalate relevant feedback, bugs, or requests to the right internal team (Product, Care, Compliance…) with clarity and structure.
- Use tools and processes to track performance, monitor sentiment, and ensure no support or moderation issue goes unresolved.
- Identify repeat questions and opportunities to improve our self-serve experience through better content structure and contributor collaboration.
- Coordinate with ambassadors, moderators, and power users to help them represent and support the brand.
- Contribute to monthly reporting on community care metrics and user feedback.
You'd Be a Great Fit If You:
* Have worked in a customer support or operations role, ideally with community-facing responsibilities.
- Are fluent in online support tools, and know how to turn a user's frustration into a positive experience.
- Are deeply organized and detail-oriented – nothing falls through the cracks.
- Have excellent written communication skills and can explain complex ideas clearly and kindly.
- Are empathetic and calm, even when conversations get intense or repetitive.
- Love being part of a mission-driven team and enjoy working cross-functionally with Product, Care, and Growth.
Bonus Points If You:
* Are already an active member of our community.
- Have helped build support documentation or structured knowledge bases.
How to Apply?
Tell us why you want to join arenaflex. Share with us what excites you about our mission and how you will contribute. Make your first impression count. Apply to this Job Apply for this job