Experienced Customer Onboarding Specialist w/ English and Italian – Drive Customer Success in the Vacation Rental Industry
At arenaflex, we're a fast-growing company leading the vacation rental industry with our innovative software, and we're looking for a talented Customer Onboarding Specialist to join our team. As a key member of our Onboarding team, you'll play a crucial role in guiding customers through the onboarding process, ensuring they get the most out of our platform, and driving customer success.
About arenaflex
arenaflex is a dynamic and international company with a team of over 350 people from more than 60 different nationalities. We're headquartered in the heart of sunny Barcelona and have raised $30M to fuel our growth. Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We're passionate about creating a workplace where everyone feels heard and valued, and we're committed to celebrating diversity and inclusivity.
The Role
As a Customer Onboarding Specialist, you'll be responsible for onboarding new customers, guiding them through the setup process, and ensuring they're getting the most out of our platform. You'll work closely with customers to understand their objectives and provide a consultative approach to ensure they're using our software effectively. You'll also analyze customer feedback, identify areas for improvement, and work with our Product team to implement changes.
Key Responsibilities
* Onboard new customers by assisting them in setting up their arenaflex account, connections, and training on the system via phone calls and screen sharing calls in English and Italian.
- Understand customer objectives and potential to correctly set up their account and assist them during the customer journey.
- Provide a consultative approach to customers to ensure a proper utilization of arenaflex.
- Analyze the customer base and work proactively with your pipeline of customers to improve the adoption of arenaflex's suite of products and drive upgrades or upsells.
- Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team.
- Work together with other departments (Sales, Support, Product, etc.) to maximize value for customers.
What Makes You a Great Fit?
* 1+ year of experience as an account manager/onboarding in a high-growth SaaS environment or recent graduate with a relevant degree.
- Tech-savvy with an ability to fully understand our software.
- Native/Near-native level of English and Italian.
- Experience negotiating and handling commercial conversations with customers in a consultative manner.
- Ability to manage multiple accounts at the same time.
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
- Excellent organization skills and detail-oriented.
- Fast learner and capable of keeping up with a fast-growing environment.
- Experience in the vacation rental software industry is preferred.
Additional Information
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Why you'll love us:
You'll be part of a growing, dynamic company with a truly international team. At arenaflex, we're full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
+ The freedom to work from home. + Salary in EUR/USD. + Expense Coverage for Computers & Gadgets. + Great culture & working environment with an international team of over 60 different nationalities. + Travel to our yearly team-building events at company's expense. + Boost your earning potential with our referral program that offers paid compensation. + Dive into a career adventure with endless opportunities for growth and development. + Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
How to Apply
If you're a motivated and customer-focused individual with a passion for the vacation rental industry, we'd love to hear from you. Please submit your application and CV in English, and let's start this exciting journey together! Apply for this job