Experienced Senior Customer Onboarding Manager – Global Payroll and HR Platform

At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a talented Senior Customer Onboarding Manager to join our team.

About arenaflex

arenaflex is the leading provider of payroll and HR solutions for global teams. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, arenaflex supports every worker type in 100+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

Why Join arenaflex?

At arenaflex, we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. Your experience at arenaflex will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Job Summary

As a Senior Customer Onboarding Manager at arenaflex, you'll be the face and voice of our company for our clients, both internally and externally. You'll be responsible for onboarding Clients and setting them up for durable relationships with arenaflex to enable long-term success. You will serve as our client's trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with arenaflex. You will facilitate on-time onboarding through project management of all stakeholders involved.

Responsibilities

* Helping customers from low and medium-touch journeys through onboarding and offboarding

• Helping your teammates with escalations and day-to-day questions on processes and arenaflex products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in arenaflex products
• Problem solve Client's issues and proactively advocate for Client's success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Qualifications

* At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product

• Focused, action-oriented, and always anticipating next steps: a natural project manager
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Enjoy teaching others, be it a customer or a colleague
• Customer obsessed and have significant experience building customer relationships
• Team player, and enjoy working on a diverse team
• Driven, think on your feet, and thrive in a fast-paced, challenging environment
• Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Equal Opportunity Employer

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team that's revolutionizing the future of work, apply now to become a Senior Customer Onboarding Manager at arenaflex. Apply for this job