Senior Director, Chief of Staff to Chief Information and Customer Officer at arenaflex

Join arenaflex, a global leader in end-to-end, cloud-driven networking solutions, as we continue to revolutionize the way businesses connect and thrive in the digital age. With over 50,000 customers worldwide relying on our top-rated services and support, we're at the forefront of digital transformation efforts. As a Senior Director, Chief of Staff to the Chief Information and Customer Officer, you'll play a pivotal role in driving strategic initiatives, fostering a culture of innovation, and empowering our teams to achieve unprecedented success.

About arenaflex

arenaflex is a company that's pushing the boundaries of technology, leveraging the powers of machine learning, artificial intelligence, analytics, and automation to create effortless networking experiences. Our commitment to inclusion and diversity is unwavering, and we're dedicated to fostering an inclusive workplace where all employees thrive because of their differences, not in spite of them. We're a company that values creativity, collaboration, and continuous learning, and we're passionate about empowering our teams to advance and grow.

The Role

As a Senior Director, Chief of Staff to the Chief Information and Customer Officer, you'll be responsible for spearheading the Office of the CICO, driving strategic planning, program and portfolio management, vendor management, and annual/strategic planning and business alignment. You'll possess a strong sense of ownership, deep knowledge of planning practices and business operations, and broad PMO and leadership experience.

Primary Responsibilities

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Strategic Planning & Execution:

+ Work closely with the CICO and their Leadership team to implement strategic initiatives and long-term goals. + Own IT Portfolio management and collaborate with IT leadership to align projects and initiatives with the organization's overall business objectives. + Refine intake strategy and prioritization framework to ensure we're solving the right problems, in the right order, that will drive the highest value and impact to business. + Mature reporting/dashboards to report on technology portfolio health, projects, vendors, and financials. + Manage and mentor the PMO team, ensuring optimal performance and professional development and a focus on achieving business outcomes. + Oversee and manage complex projects, ensuring they're delivered on time, within scope, and within budget. + Define and deploy PMO process standards & improvements that enhance and streamline planning and management of programs and projects against objectives, maintain stakeholder alignment and communications, and proactively manage risk to quality and schedule performance. + Drive the organization's adoption of Agile methodology, to accelerate value delivery and focus on continuous collaboration, execution, and iterative delivery. + Working in close partnership with IT leadership team, drive the adoption of the Product Operating Model within IT: Drive the definition and implementation of the products with IT, and adoption of associated metrics (OKR metrics, DORA metrics etc.) to gauge adoption, maturity.

Vendor and Budget Management:

+ Develop framework and processes for comprehensive Vendor Management practices (selection, and ongoing SaaS/SW Spend Management, ongoing performance assessment) + Foster strong relationships with vendors to ensure effective service delivery and value for the organization. + Partner closely with Finance team to manage the budget for the entire CICO organization. + Monitor expenses, track cost savings, and optimize spending to achieve financial goals.

Leadership Support:

+ Provide direct support to the CICO, assisting with decision-making, priority setting, and daily operations. + Act as a trusted advisor to the CICO, offering insights and recommendations on key organization matters. + Partner with the CICO and SVP of Service Delivery to define approach, metrics, and cadence for building a customer success motion within the company. + Work with the CICO to run QBR's and cross-functional reporting for stakeholders. + Take lead on ad-hoc initiatives such as M&A Due diligence/Integration planning. + Help build and manage the operating system for the organization: Portfolio reviews, Operational reviews, Quarterly All-hands meetings, Team outings/events etc. + Help prepare and deliver presentations, reports, and updates to communicate Global Business Technology strategies, initiatives, and progress to stakeholders and executive leadership.

Qualifications

* 12+ years' experience in technology strategic planning and budgeting spanning the entire organization & portfolio management using various methodologies.

• Experience driving Agile/Scrum transformation and adoption of Product Operating Model within IT.
• Strong strategic thinking and financial acumen with a track record of successfully executing IT initiatives aligned with business and financial objectives.
• Strong understanding of IT systems, infrastructure, and software development processes.
• Track record of establishing credibility with senior executives and technical and non-technical team members.
• Unrelenting focus on results and problem-solving; you see a problem and provide thoughtful solutions.
• Adaptive in the face of change, iterative in your designing process, and consider feedback or failure as motivation to learn and grow.
• Results-oriented with a demonstrated sense of urgency to drive multiple projects to successful completion.
• Influencing skills - ability to communicate effectively and work with staff at all levels and across departments.
• Experience recruiting, mentoring, and managing a team of skilled program/project management professionals, while creating a collaborative and innovative work environment.
• Broader Operations experience outside of IT: In Services, Support, Customer success would be a huge plus.

Why Join arenaflex?

* Be part of a company that's pushing the boundaries of technology and innovation.

• Work with a talented team of professionals who are passionate about making a difference.
• Enjoy a dynamic and inclusive work environment that values creativity, collaboration, and continuous learning.
• Have the opportunity to grow and develop your skills and career with a company that's committed to your success.
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Participate in our employee recognition and reward program, which recognizes and rewards employees for their contributions and achievements.

How to Apply

If you're a motivated and results-driven professional who is passionate about driving strategic initiatives and fostering a culture of innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive workplace where all employees thrive because of their differences, not in spite of them. We are proud to be an employer of choice for people from underrepresented groups and encourage applications from diverse candidates. Apply for this job