Experienced Customer Success Manager – Enterprise & Financial Institutions

Join arenaflex, a pioneering open finance API platform, as we revolutionize access to financial services in Latin America. As a seasoned Customer Success Manager, you will play a pivotal role in driving the growth and satisfaction of our Enterprise & Financial Institutions customers. If you're passionate about delivering exceptional customer experiences, navigating complex technical products, and thriving in a multicultural environment, this is an opportunity to take your career to the next level.

About arenaflex

arenaflex is an innovative open finance API platform that empowers financial innovators to access and interpret financial data, as well as initiate payments from their end-users' accounts. Our mission is to democratize access to financial services in Latin America, transforming the complex financial ecosystem into a modern, seamless, and secure experience. With a highly technical, passionate, and driven team of over 90 individuals from 20 nationalities, we're tackling a stimulating problem and pushing the boundaries of what's possible.

Our Team

We're a cross-functional, autonomous team that follows continuous delivery best practices on a modern technology stack. Our products are built for developers, by developers, and we strive to find the right set of trade-offs to validate our hypothesis as early as possible. We communicate transparently, with weekly all-hands meetings to discuss company performance and goals. While we're global and remote-friendly, we also operate from vibrant offices in CDMX and Sao Paulo, where we have hybrid roles. Our team is backed by leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.

Your Opportunity

As a Customer Success Manager, you will be responsible for owning the relationship with Spanish Latam customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, renewal, and expansion. You will master arenaflex's product and platform, becoming an expert resource on our current and future product offerings. Your key responsibilities will include:

• Guiding customers in achieving maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payment solutions that best meet their needs
• Monitoring and managing the long-term health of customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
• Engaging with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
• Developing account plans for key customers with customer-specific goals and driving them forward with the collaboration and support of the rest of the arenaflex team

This Position May Be for You If:

* You have 5+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company

• You have a strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams
• You build solid, trusted relationships with various customer roles, from developers to Executives, and know how to deep dive into their requests to understand their underlying needs
• You are excited to become an expert on arenaflex's product as well as a variety of customer use cases that require Open Finance solutions across Latin America
• You are eager to increase your knowledge of finance, fintech, and technology in Latin America
• You are logical, data-driven, and analytical and have experience solving problems in elegant and efficient ways
• You are adaptable, enjoy fast-paced environments, and ready to manage multiple customers under tight deadlines
• You show high attention to detail and are methodical in how you work
• You have international experience and thrive in a multicultural environment
• Your written and verbal communication skills are excellent
• You have at least +7 years of working experience with the Mexican and/or Colombian market and speak Spanish fluently
• You have good spoken and written English

Amazing If:

* Familiarity with Fintech, Open Banking, and payments regulation in Mexico/Colombia

• Experience working with highly technical customers
• Fluency in Portuguese

Our Process Steps:

At arenaflex, every hire is important to us, and we share the decision to hire as a team. Our process includes:

• People team chat
• Take-home challenge
• Challenge presentation
• Team fit chat
• Meet the founders

Our Perks:

* Stock options (we are all owners and this is very important to us)

• Annual company bonus linked to company performance
• Flexible working hours
• Remote-friendly
• Pet-friendly
• Health Insurance
• Paid time off on your birthday
• Renew your laptop every 3 years
• Training Budget
• Team building events
• Bank holidays swap inside the same month
• Fitness/wellness stipends
• Yearly offsite
• Fresh fruit every week, all-you-can-drink tea and coffee
• Extra days off when completing company anniversary

If you're passionate about delivering exceptional customer experiences and navigating complex technical products, we encourage you to apply to this exciting opportunity. Join arenaflex and be part of a pioneering open finance API platform that's revolutionizing access to financial services in Latin America. Apply for this job