Experienced Customer Data Lead – Regulatory Intelligence and Compliance Solutions

At arenaflex, we're revolutionizing the world of regulatory compliance by harnessing the power of cutting-edge technology and innovative solutions. As a global leader in RegTech, we're committed to delivering world-class regulatory intelligence and compliance services to the financial services industry. Our intuitive SaaS solutions, powered by AI, simplify the complex and ever-changing world of compliance for our clients.

Why Join arenaflex?

arenaflex is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world's top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At arenaflex, we don't just keep up; we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 arenaflex team members across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.

Role Mission:

We're seeking an experienced Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations. In this pivotal role, you'll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support. You'll bridge the gap between our world-class regulatory data capabilities and enterprise client outcomes.

Key Responsibilities:

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Data Service Delivery & Ownership

+ Own end-to-end delivery of arenaflex's customer-specific data services in North America. + Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification. + Maintain a deep understanding of arenaflex's regulatory content architecture and platform capabilities.

Operational Excellence

+ Manage SLAs, delivery milestones, and data quality controls for assigned customers. + Develop and maintain documentation for customer data processes and mappings. + Identify opportunities to improve efficiency through automation and standardization.

Cross-Team Coordination

+ Partner with our Customer Delivery team to support onboarding and ongoing delivery needs. + Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client-specific data requests. + Influence internal roadmaps by feeding back client data requirements and patterns.

Leadership & Strategy

+ Define and track metrics for customer data delivery success, quality, and satisfaction. + Contribute to the evolution of the global Customer Data Services model within arenaflex.

Required Skills & Experience:

* 5+ years in a client-facing data delivery, analytics, or operations role within SaaS or data/RegTech companies.

• 2+ years overseeing data delivery or implementation project(s).
• Strong technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices.
• Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset.

Preferred Attributes:

+ You bring structure and rigor to complex delivery projects. + You think like a customer and act like an owner. + You thrive in ambiguity and are comfortable scaling new processes. + You have excellent communication and documentation skills.

Career Growth Opportunities & Learning Benefits:

At arenaflex, we're committed to your growth and development. As a Customer Data Lead, you'll have opportunities to:

• Work alongside some of the brightest minds in AI research and engineering.
• Develop and implement innovative solutions that transform regulatory compliance.
• Collaborate with cross-functional teams to drive business outcomes.
• Access training and development programs to enhance your skills and knowledge.
• Participate in arenaflex's mentorship program to accelerate your career growth.

Work Environment & Company Culture:

arenaflex is a dynamic and inclusive workplace that values diversity, collaboration, and purpose. Our Toronto office is a hub for innovation and creativity, with a focus on employee well-being and work-life balance. As a Customer Data Lead, you'll be part of a high-performing team that thrives on pushing boundaries and driving business outcomes.

Compensation, Perks, & Benefits:

arenaflex offers a competitive compensation package, including:

• Salary: $120,000 - $150,000 per year, depending on experience.
• Bonus: Eligible for annual bonus based on performance.
• Benefits: Comprehensive health, dental, and vision insurance, as well as a 401(k) matching program.
• Perks: Flexible work arrangements, professional development opportunities, and access to arenaflex's employee assistance program.

How to Apply:

If you're passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in arenaflex. We're an equal opportunity employer, committed to creating an inclusive environment for all employees. Apply to this Job Apply for this job