Customer Experience Ambassador – Driving Sustainable Solutions and Exceptional Customer Service

At arenaflex, we're revolutionizing the way people live and work by making sustainable solutions more accessible, affordable, and easier to understand. As a technology company delivering best-in-class financing and software products, we're proud to have empowered over 1 million homeowners to adopt eco-friendly technologies and improve their lives. Our platform has facilitated more than $27 billion in financing for sustainable solutions since 2018, and we're just getting started. We're not just a company – we're a community of innovators, thinkers, and doers who share a passion for creating a better future. Our award-winning nonprofit, GivePower, is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're proud to be part of a movement that's making a real difference in the world. Join our team as a Customer Experience Ambassador and become a key player in driving sustainable solutions and exceptional customer service. As a Customer Experience Ambassador, you'll be responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. You'll be the face of arenaflex, representing our brand as a subject matter expert during a series of calls to customers. Your exceptional customer service and support skills will be the foundation of our success, and we're looking for someone who shares our passion for delivering an outstanding experience.

Essential Job Duties & Responsibilities:

* Represent arenaflex as a subject matter expert during a series of calls to customers

• Provide exceptional customer service and support by utilizing strong verbal and written communication skills
• Offer additional arenaflex products to customers that may benefit from our other services
• Update arenaflex systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
• Complete other tasks as deemed appropriate by manager

Required Skills, Knowledge & Abilities:

* 3+ years of customer service and/or sales experience

• Previous solar customer service or sales experience highly desired
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Additional Information:

* Compensation: $22/hr.

• Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
• This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position.
• The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law.
• The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Why join arenaflex?

* Be part of a dynamic and collaborative work culture that values innovation, creativity, and teamwork

• Contribute to a mission that's making a real difference in the world
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Participate in ongoing training and development opportunities to enhance your skills and career growth
• Collaborate with a talented team of professionals who share your passion for sustainable solutions and exceptional customer service

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! Apply to this Job Apply for this job