Experienced Customer Success Manager – Global Trade and Commodities Expert

At arenaflex, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Responsibilities:

As an Experienced Customer Success Manager at arenaflex, you will play a vital role in helping our clients achieve their goals. Your primary responsibility will be to understand the users' needs and have an outstanding knowledge of the arenaflex offering. Every day will be different for a arenaflexian CSM! Your missions will include:

• Maintaining a meaningful level of engagement with clients and being the key point of contact for inquiries from clients
• Coaching users to be experts on our terminal, Excel add-in, API, and data integration
• Helping the commercial teams uncover upsell/cross-sell opportunities based on clients' needs
• Proactively aligning client's goals with arenaflex's
• Helping to continuously improve the arenaflex Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
• Ensuring that appropriate client contacts, documentation, reviews, and projects are added to Salesforce and are up-to-date
• Liaising with different teams at arenaflex, such as Sales, Product, or Engineering, to enable the client to use the solution at its maximum potential

Skills and Experience:

We are looking for a highly skilled and experienced Customer Success Manager who has:

• +4 years of customer success management experience preferably in Fintech, Energy, shipping, or working for a data provider
• Experience working with large enterprise/strategic customers (100+ users and owned book value > $3M ARR)
• An outgoing, personable, and client-focused personality
• The ability to articulate technical concepts with both technical and non-technical audiences
• Experience with programming languages is not mandatory for this role, but experience with Python would be beneficial
• Strong relationship building skills, with the ability to empathize, listen, and understand the customer's needs
• A genuine care for clients and a willingness to take ownership of projects
• Native speaker of Korean, and fluent in English

Additional Information:

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us?

Why Join arenaflex?

* We make things happen: We act decisively and with purpose, going the extra mile.

• We build together: We foster relationships and develop creative solutions to address market challenges.
• We are here to help: We are accessible and supportive to colleagues and clients with a friendly approach.
• Our People Pledge: Don't meet every single requirement? We'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

About arenaflex:

arenaflex is committed to providing a fair, inclusive, and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and innovative solutions
• Recognition and rewards for outstanding performance
• Flexible working hours and remote work options

How to Apply:

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

By applying, I confirm that I have read and accept the arenaflex Staff Privacy Notice. Apply for this job