Senior Customer Success Manager, Public Sector (DoD/IC) at arenaflex

At arenaflex, we're revolutionizing the way organizations navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower our clients to make informed decisions in commodities, energy, and maritime sectors. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Mission-Driven Customer Success Manager Wanted

We're seeking a mission-driven Customer Success Manager to lead strategic account engagement across our U.S. Public Sector portfolio, with a focus on the Department of Defense (DoD) and the Intelligence Community (IC). The ideal candidate will bring firsthand experience in the national security domain, a deep understanding of procurement and operational intelligence lifecycles, and a passion for transforming data into decision advantage.

About arenaflex

arenaflex is a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. We're committed to providing a fair, inclusive, and diverse work-environment, where different perspectives lead to better ideas and better understanding of our diverse, global community. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

Key Responsibilities

As the primary post-sale interface for our defense and IC partners, you will ensure successful onboarding, operational adoption, renewal, and expansion of arenaflex's platforms across secure and classified environments. Your key responsibilities will include:

• Serving as the strategic advisor and engagement lead for arenaflex's defense and intelligence customers
• Driving onboarding, training, and mission-specific configuration of arenflex's platforms (Maritime, Risk, Metal Flows, Commodity Intelligence)
• Translating mission requirements into technical use cases and working with product/engineering teams to deliver tailored solutions
• Partnering with customer leadership, analysts, procurement officers, and program managers to identify new use cases and expansion opportunities
• Tracking KPIs and adoption metrics to ensure customer satisfaction and value delivery
• Providing customer feedback into product roadmaps, especially around air-gapped delivery, secure API integrations, and data sovereignty
• Supporting BD and sales leadership with renewals, recompetes, and customer briefings
• Representing arenaflex at classified forums, working groups, and trade events

Skills and Qualifications

To succeed in this role, you'll need:

• Active TS/SCI clearance (required)
• 5–10 years of experience supporting or working within the U.S. DoD, Intelligence Community, or a federal defense contractor
• Strong understanding of the public sector procurement cycle, especially as it relates to software, SaaS, and mission support solutions
• Experience with logistics, ISR, MDA, GEOINT, or supply chain operations
• Proven success in a customer-facing, client management, or account director role
• Excellent communication skills — able to translate technical products into mission impact narratives
• Familiarity with federal environments (e.g., JWICS, IC ITE, SIPRNet, FedRAMP/IL5)

Nice to Have (Qualifications)

While not required, the following qualifications would be a plus:

• Prior service in intelligence, operations, acquisition, or logistics commands (e.g., DIA, NGA, DLA, Army G-2, Naval Intelligence, COCOMs)
• Experience working with APIs, GEOINT platforms, or maritime/trade datasets
• Knowledge of critical mineral sourcing, global commodity supply chains, or maritime security
• Understanding of compliance frameworks (CMMC, ITAR, Section 232, CAATSA)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Senior Customer Success Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced colleagues
• Opportunities to work on high-profile projects and contribute to the growth and success of arenaflex
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic company that values creativity, innovation, and collaboration. Our work environment is designed to foster open communication, teamwork, and a sense of community. We believe that different perspectives lead to better ideas and better understanding of our diverse, global community.

Compensation, Perks, and Benefits

We offer a competitive salary range of $97,000 - $130,000 per annum, as well as a range of benefits and perks, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

Conclusion

If you're a mission-driven professional with a passion for customer success and a desire to make a meaningful impact in the national security domain, we encourage you to apply for this exciting opportunity. Join us at arenaflex and be part of a dynamic team that's revolutionizing the way organizations navigate complex markets with ease.

How to Apply

To apply for this role, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a fair, inclusive, and diverse work-environment, where different perspectives lead to better ideas and better understanding of our diverse, global community. Apply for this job