Experienced Customer Operations Engineer – Space Mission Deployment and Customer Experience

At arenaflex, we're on a mission to revolutionize the space industry by providing a fast and simple path to orbit for organizations that require access to space. As a Customer Operations Engineer, you'll play a critical role in ensuring exceptional customer experiences throughout our mission deployments, leveraging your deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution.

About arenaflex

arenaflex builds "shareable" satellites, providing a fast and simple path to orbit for organizations that require access to space. Powered by our hardware and software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end – significantly reducing the lead-time and risk of a traditional space mission. Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather and climate/science data collection, IoT connectivity, in-orbit demonstrations, and national security missions.

Our Culture

At arenaflex, we value kind, supportive, and team-oriented collaborators. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at arenaflex the most fulfilling period of their career. With 6 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.

Job Summary

As a Customer Operations Engineer, you'll be responsible for ensuring exceptional customer experiences throughout our mission deployments. You'll work closely with customers and internal stakeholders to identify the lowest friction solutions to customer needs, improve Cockpit functionality as a developer through implementation improvements and automation, and help translate feedback from customers into a Cockpit feature roadmap. You'll also serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams.

Key Responsibilities

* Serve as arenaflex's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations

• Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
• Improve Cockpit functionality as a developer through implementation improvements and automation
• Help translate feedback from customers into a Cockpit feature roadmap
• Collaborate with Product teams to resolve issues and improve mission execution
• Develop and deploy missions within the arenaflex framework, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs

Essential Qualifications

* Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test

• Exposure to both ground software and flight software (note: you will not be expected to write flight software)
• Experience writing software scripts in Python
• Exposure to Docker containers as well as general DevOps exposure
• Strong English skills to collaborate and communicate with international teams

Preferred Qualifications

* Experience with GNC / Orbits

• Exposure to GraphQL and UI Design
• Experience operating systems at scale

Nice to Haves

* Exposure to Docker containers as well as general DevOps exposure

• GraphQL and UI Design
• Experience operating systems at scale

Skills and Competencies

* Strong technical knowledge of space operations and satellite systems

• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving skills and attention to detail
• Experience with automation and scripting languages (e.g. Python)
• Familiarity with DevOps practices and tools (e.g. Docker, Kubernetes)

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Operations Engineer, you'll have opportunities to:

• Work on high-profile missions and projects
• Collaborate with international teams and stakeholders
• Develop and deploy new features and functionality in Cockpit
• Participate in training and development programs to enhance your skills and knowledge
• Take on leadership roles and responsibilities as you grow in your career

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company with a strong focus on innovation and collaboration. Our offices are located in San Francisco, CA | Golden, CO | and Toulouse, France, and we offer a range of benefits and perks to support our employees' well-being and success. Some of our awesome benefits include:

• Equity: we want you to have an active role in our success
• Up to 35 days of Paid Time Off (vacations & RTT) and flexible working hours, we want you to be at your best
• Health and life insurance, we care about your health
• Lunch Vouchers, because let's be honest, we love food!
• Cross-office travel opportunities to learn from our differences
• Company and team off-sites and many other events to work & celebrate together
• Relocation assistance to Toulouse when applicable

Compensation and Perks

arenaflex offers a competitive salary and benefits package, including equity, paid time off, health and life insurance, and a range of perks and benefits. We also offer relocation assistance to Toulouse when applicable.

How to Apply

If you're passionate about space and customer experience, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job