Experienced Senior Customer Success Manager – Driving Customer Adoption and Growth at arenaflex

At arenaflex, we're revolutionizing the way organizations approach GraphQL API orchestration, empowering them to innovate faster and deliver seamless experiences with lower risk. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production. arenaflex is seeking a motivated and dynamic individual to join our Customer Success team as a Senior Customer Success Manager. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team.

About arenaflex

arenaflex is a leading provider of GraphQL API orchestration solutions, empowering organizations to innovate faster and deliver seamless experiences with lower risk. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production. arenaflex is committed to providing exceptional customer experiences and driving customer adoption and growth.

Job Summary

As a Senior Customer Success Manager at arenaflex, you will be responsible for managing the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. You will lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption to expand customers' usage of GraphOS. You will also own program and delivery management to drive timely and high-impact customer outcomes with GraphOS.

Key Responsibilities

* Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates.

• Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption to expand customers' usage of GraphOS.
• Own program and delivery management to drive timely and high-impact customer outcomes with GraphOS.
• Provide guidance on API architecture best practices and cloud migration strategies.
• Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities.
• Proactively maintain customer health and intervene in at-risk accounts to prevent stagnation and reengage on a path to value.

Essential Qualifications

* Strong technical value-selling skills with a proven ability to align solutions with customer needs.

• Expertise in program and delivery management to drive tangible impact.
• Experience in stakeholder management, ensuring alignment across technical and business teams.
• Understanding of API architecture principles and cloud migration best practices.
• Demonstrated ability to work with teams executing complex technical implementations.
• Background in account relationship management, storytelling, and selling success narratives.
• Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment.
• Strong proficiency in API deployment and prototype development.
• Ability to assess and review Build/Value management and BVA processes.
• Expertise in tracking health signals and managing retention strategies within customer plans.
• Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions.
• Experience acting as a product owner.
• Proven ability to scope, execute, and evaluate high-impact technical projects.

Preferred Qualifications

* Experience working with GraphQL and API orchestration solutions.

• Knowledge of cloud migration strategies and API architecture best practices.
• Familiarity with GitOps, Observability, and Kubernetes/Docker Deployment.
• Experience with API deployment and prototype development.
• Strong understanding of customer success principles and practices.

What We Offer

* Competitive, market-informed compensation.

• Equity and benefits.
• Opportunity to work with a leading provider of GraphQL API orchestration solutions.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.

Work Environment and Company Culture

arenaflex is a remote-first company, and this role can be done from anywhere in the US or Canada, working PST or CST hours. We strive to provide a collaborative and dynamic work environment that fosters innovation, creativity, and growth. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer dedicated to pursuing and hiring a talented and diverse workforce. We are committed to creating a workplace that is inclusive and equitable for all employees.

Privacy and E-Verify

arenaflex is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit E-Verify. California residents applying for positions at arenaflex can see our privacy policy here.

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team. Apply to this job today and join arenaflex as a Senior Customer Success Manager. Apply for this job