Senior Customer Success Manager UK – Influencer Marketing Expertise

At arenaflex, we're passionate about empowering marketers to optimize their influencer marketing strategies and achieve their goals. As a Senior Customer Success Manager UK, you'll play a critical role in ensuring our clients in the EMEA region get the most out of our cutting-edge data-driven influencer marketing platform. If you're a seasoned customer success professional with a passion for beauty and influencer marketing, we want to hear from you!

About arenaflex

arenaflex is a global SaaS technology company that's revolutionizing the way marketers approach influencer marketing. Our platform provides a comprehensive suite of tools and insights that enable marketers to optimize their influencer programs, streamline campaigns, and scale their reach. With a team of kind, driven, and respectful humans from around the world, we're committed to delivering a best-in-class experience for every client at every touchpoint.

Our Culture

At arenaflex, we operate on a culture of mutual respect, with core value pillars that include:

• Trust: We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
• Diversity: Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
• Value: Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
• Ownership: We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.
• Mutual success: We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.

Responsibilities

As a Senior Customer Success Manager UK, you'll be responsible for:

• Establishing tailored onboarding and training plans for new enterprise clients in EMEA to ensure they learn, adopt, and are successful at the onset with the arenaflex product. This includes specific coaching and use case analysis.
• Determining critical measures for success for clients' influencer programs to ensure there are quantitative and qualitative ways to measure progress.
• Leveraging knowledge of current important program gaps to elevate and highlight the arenaflex product in addition to strategic program goals.
• Monitoring and addressing adoption and usage for clients in the EMEA region.
• Partnering with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth.

Qualifications

To be successful in this role, you'll need:

• 7+ years of experience as a customer success manager working with global enterprise clients.
• Experience with SaaS technology - preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology.
• Experience in beauty or influencer marketing.
• Demonstrated public speaking and presentation skills.
• Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people.
• Excellent written and verbal communication skills both internally and externally across multiple geographies.
• Ability to speak with clients at all levels within the organization.
• Collaborative and team-oriented mindset. You will be a true team player and know what it means to strive for your individual contribution while continuing to support your colleagues.
• Experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations, and holding senior discussions about goals, work programs, and results.
• Bachelor's degree or higher.
• Fluent English, another language is a plus.

Additional Information

As a Senior Customer Success Manager UK, you'll enjoy:

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*

* Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs

• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities

*Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.* This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. arenaflex employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at arenaflex for more details.

Posting Statement

arenaflex is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Unsolicited Resumes

arenaflex does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to arenaflex employees or through our website. arenaflex will not pay fees to any third-party agency or company without a signed agreement with arenaflex.

Privacy

arenaflex, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.arenaflex.com/privacy-policy. All questions, comments, and requests regarding data processing at arenaflex should be addressed to [email protected]. Apply for this job