Experienced Associate Customer Success Manager – France & BENELUX

At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our mission is to unlock global opportunity for every person, team, and business. With a team of 6,000 spanning over 100 countries, speaking 74 languages, and a culture that drives continuous learning and innovation, we're shaping the future of work. As a key member of our growth function, you'll be the face and voice of arenaflex for our clients in France and BENELUX. You'll build genuine and durable customer relationships, convert those relationships into opportunities for long-term revenue growth, and serve as our clients' trusted advisor. If you're a passionate business builder at heart, with a talent for tackling complex problems and driving real impact, we want to hear from you.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list.

Your Experience at arenaflex

At arenaflex, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

As an Associate Customer Success Manager, you'll be responsible for:

• Managing and fostering relationships with up to 200 regionally assigned client accounts
• Building deep relationships and strategically navigating clients through their experience journey
• Training clients on arenaflex processes and how to navigate the arenaflex platform successfully to complement their needs
• Leading client interactions with product adoption and future growth in mind, bringing the discussion back to arenaflex core value propositions
• Strengthening relationships with your accounts, solving their challenges, and helping to eliminate and uncover churn
• Becoming a trusted partner to your accounts, understanding their business needs, and building solutions to their problems as a mini-project manager
• Collaborating with the wider growth and support organization, inclusive of Account Executives, Strategic CSMs, and onboarding managers, to help arenaflex grow
• Being a strong advocate for arenaflex and the voice of your customer, sharing insights with our Revenue and product teams

Qualifications

To succeed in this role, you'll need:

• A fluent level of French and English
• 1-3+ years of experience in a customer-facing role, support, operations, or customer success
• The ability to manage and prioritize high volumes of customer requests
• Previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets
• A reliable, motivated self-starter with a passionate growth mentality
• A solid track record of achievement, with a strong analytical foundation and the ability to manipulate and synthesize data
• Curiosity and a desire to make an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Diversity, Equity, and Inclusion

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're a motivated and passionate individual who is excited about the opportunity to join arenaflex, please submit your application through our careers page. We can't wait to hear from you!

Note:

arenaflex uses Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. Apply for this job