Experienced Full Stack Customer Success Engineer III – Public Sector Software Solutions

At arenaflex, we're on a mission to empower governments to operate more efficiently, adapt to change, and strengthen public trust. As a Customer Success Engineer III, you'll play a critical role in helping us achieve this mission by ensuring our customers get the most out of our cutting-edge software solutions. If you're a technical expert with a passion for public service, we want to hear from you.

About arenaflex

arenaflex is the leader in AI-enabled software for cities, counties, state agencies, and special districts. Our platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust. With a presence in over 2,000 communities across the United States, we're committed to powering more effective and accountable government.

Job Summary

As a Customer Success Engineer III, you'll be a trusted technical expert and advisor responsible for helping customers achieve their desired outcomes with multiple arenaflex product suites. You'll leverage sophisticated analytical and problem-solving techniques to assess unusual circumstances, identify root causes, and suggest innovative variations in approach. This role requires a high level of proficiency in applying principles and practices within a specialized discipline to deliver impactful solutions.

Responsibilities

* Develops and maintains technical expertise in multiple arenaflex product suites

• Establishes an understanding of product best practices as defined by arenaflex
• Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption
• Prepares and provides professional demonstrations of assigned product suites to customers
• Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach
• Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes
• Effectively prioritizes and escalates customer issues as required
• Contributes to internal and external knowledge bases to support our customers more effectively and efficiently
• Attends and participates in arenaflex conferences, off-site meetings, user groups, and webinars as assigned
• Attends and participates in industry conferences and meetings as assigned
• Leads and participates in arenaflex special projects and initiatives as assigned

Requirements and Preferred Experience

* A Bachelor's degree in a related field required, master's degree preferred

• A minimum of 5 years experience with implementing, supporting, managing, tracking, and reporting on SaaS software required
• Demonstrates advanced technical aptitude with the ability to analyze complex systems, devise solutions, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders
• Excellent interpersonal, human relations, written, verbal, and listening communication skills with the ability to enhance relationships and networks required
• Strong negotiations skills - i.e., the ability to influence all levels of the organization and to lead others to action on key initiatives - is required
• Excellent analytical, problem-solving, organizational, time management, and prioritization skills are required
• Prior experience working with government finance (e.g., ERP, budgeting, procurement) and government services (e.g., permitting, asset management) software and processes are preferred
• Prior experience working in local government is preferred
• Prior experience in customer success, professional services, or technical support is preferred

Why arenaflex?

At arenaflex, public service is personal. We're passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. arenaflex is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match (USA only)
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches

Compensation

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

How to Apply

If you're a motivated and results-driven individual with a passion for public service, we want to hear from you. Apply now to join our team of innovators and help us power more effective and accountable government. Apply for this job