Experienced Manager II, Customer Enablement – AI-Driven Customer Education and Adoption

At arenaflex, we're revolutionizing the way governments operate by harnessing the power of AI to drive efficiency, accountability, and public trust. As a leader in AI-enabled software for cities, counties, state agencies, and special districts, we're committed to empowering our customers to achieve more effective and accountable government. We're now seeking an experienced Manager II, Customer Enablement to join our team and play a critical role in shaping the future of customer education and adoption.

About arenaflex

arenaflex is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, we serve 2,000 communities across the United States. Our platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust. We're built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector.

Job Summary

We're looking for a seasoned Manager II, Customer Enablement to lead our customer education and adoption efforts. This role will be responsible for developing and implementing a comprehensive customer enablement strategy that drives scalable customer education outcomes. You'll work closely with our Customer Solutions, Marketing, Professional Services, and Customer Success teams to establish a strategic plan for enabling our customers. Your goal will be to create engaged and enabled customers, resulting in lower support volume, decreased customer churn, higher renewal rates, and more customer advocates.

Responsibilities

As a Manager II, Customer Enablement, you'll be responsible for:

• Building a multi-faceted customer enablement strategy and organization to deliver an impactful customer education experience (i.e., courses, certifications, just-in-time, micro learning, and live webinars)
• Collaborating with teams such as Customer Success, Support, Product, and Professional Services to ensure learning experiences support key customer workflows
• Administering customer-facing LMS (Skilljar) to publish and manage learning content
• Ensuring customer enablement programs and material are heavily embedded into the customers workflows
• Translating strategic enablement goals into scalable, cross-functional initiatives that directly impact customer adoption and business outcomes
• Overseeing a portfolio of high-impact enablement projects and initiatives, managing complexity, dependencies, and evolving priorities across multiple stakeholders
• Building and reporting on KPIs, learning outcomes, and customer feedback to the arenaflex leadership team
• Using performance data and other key customer data points to identify knowledge gaps across our customer base and build programs to address those
• Developing a deep understanding of our customers' priorities and aligning enablement resources to those with emphasis on different user types and how they interact with our product suites
• Establishing a content governance framework for customer enablement content to ensure content is always up to date and accurate
• Maintaining and updating training content to reflect product changes
• Leading, coaching, and developing a high-performing enablement team, ensuring effective communication, collaboration, and execution across team members and partner departments
• Influencing strategic decisions across Customer Success, Product, and Support by providing insights that shape customer lifecycle enablement and adoption programs
• Owning the long-term impact of enablement initiatives, with measurable results on customer health, product engagement, and cost to support

Requirements and Preferred Experience

To be successful in this role, you'll need:

• A Bachelor's degree in Learning, Communications, or a related field
• Minimum of 5 years of enablement or teaching experience, with at least 2 years in Customer Enablement, Customer Education, and/or Revenue Enablement
• Knowledge and experience in developing and implementing a learning strategy that uses adult learning methodologies (ADDIE/Kirkpatrick preferred)
• Data-driven and use data to design, iterate, and measure enablement impact
• Strong project management skills and abilities to manage multiple projects at once
• Passion and desire to streamline information in an organized and articulate way
• Experience using LMS platforms (e.g., Skilljar)
• Proficient in content creation tools like Rise and Canva
• Strong verbal and written communication skills
• Demonstrated experience managing direct reports, including coaching, performance management, and career development
• Proven ability to influence cross-functional strategies and drive business results through customer-facing programs

Why arenaflex?

At arenaflex, we're passionate about our mission to power more effective and accountable government. We're a team of driven, innovative individuals who are united in our commitment to challenge the status quo. We operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out.

Benefits

We offer a comprehensive benefits package, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match (USA only)
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches

How to Apply

If you're a motivated and experienced professional who is passionate about customer education and adoption, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job