Experienced Customer Support Specialist for Social Media and Community Management – 100% Remote EU
At arenaflex, we're not just leading the digital marketplace - we're redefining it. With a decade of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone. That’s why we’re on the hunt for a dynamic Customer Support Specialist for Social Media and Community management who is ready to make a real impact.
About arenaflex
arenaflex is a forward-thinking organization that has been at the forefront of the digital revolution for over a decade. Our team of innovators, creatives, and problem-solvers is dedicated to pushing the boundaries of what's possible in the digital marketplace. With a focus on direct-to-consumer (D2C) brands, we're committed to helping businesses succeed in the ever-evolving digital landscape.
The Role
We're seeking a highly skilled and motivated Customer Support Specialist for Social Media and Community management to join our team. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment. As a Customer Support Specialist for Social Media and Community management, you will be responsible for providing exceptional customer support across various social media platforms, managing online communities, and ensuring a positive brand image.
Responsibilities
As a Customer Support Specialist for Social Media and Community management, your key responsibilities will include:
AI Tool Support
+ Help set up and monitor AI tools for social media replies + Report bugs or performance issues + Ensure AI responses follow brand tone and rules
Customer Support (Social Media)
+ Reply to comments on Facebook, Instagram, YouTube + Handle customer questions and concerns politely and on time + Monitor influencer and ad post comments
Review & Reputation Management
+ Respond to customer reviews on platforms like Trustpilot, Facebook + Flag common issues and share feedback internally + Encourage satisfied users to leave reviews
Community Engagement
+ Monitor and engage in Facebook groups + Create simple graphics in Canva for posts + Post updates, reply to questions, and build positive community vibes
Skills & Experience
To succeed in this role, you will need:
- Experience in customer support or community management
- Excellent written English
- Hands-on experience managing social media accounts (Facebook, Instagram, YouTube)
- Proactive and friendly communication style
- Basic Canva skills to design simple posts
- Bonus: experience with review platforms (e.g. Trustpilot, Loox)
The Recruitment Process
Our recruitment process is designed to ensure that we find the best candidate for the role. The process will include:
- DISC Assessment (10 min): Understand your working style and team fit.
- Introductory Call (15–20 min): Get to know each other and align expectations.
- Role-Related Task: Showcase your skills with a short assignment.
- Final Interview (20–30 min): Dive deeper into your experience and vision for the role.
- Reference Check: Confirm your background and previous experience.
- Decision & Feedback: We’ll give you timely feedback regardless of the outcome.
- Pre-Trial Period (2 weeks, paid): Part-time hours to evaluate fit in real-world conditions.
Fixed Service Fee
The fixed service fee for this role is €500 - €800 after taxes, depending on your skills, competencies, and experience. Please note that this role is based on a freelance agreement.
Perks & Benefits
As a member of our team, you can expect:
- Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
- A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
- Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
- Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.
Eligibility & Location Requirements
This role is 100% remote. Our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.
Ready to lead arenaflex’s growth journey? Apply now!
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