Experienced Associate Customer Onboarding Manager, SMB | EMEA at arenaflex
As a forward-thinking and innovative company, arenaflex is revolutionizing the way businesses operate globally. With a mission to unlock global opportunity for every person, team, and business, we're creating a seamless platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management. Our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Join the arenaflex Success Story
As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.
Your Experience at arenaflex
At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Job Summary
As an Associate Customer Onboarding Manager, SMB | EMEA at arenaflex, you'll be the face and voice of our company for our clients, both internally and externally. In this dynamic role, you'll be responsible for onboarding Clients and setting them up for durable relationships with arenaflex to enable long-term success. You will serve as our client's trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with arenaflex. You will facilitate on-time onboarding through project management of all stakeholders involved.
Key Responsibilities
* Accounts: The Associate OBM will be responsible for handling accounts that have lower/medium complexity onboarding requirements in either our SMB/MM segments.
- Risk: Identify and flag risks that will lead to delayed onboarding.
- Onboarding: Be the source of knowledge for the customer for the products they are looking to onboard. Build a relationship with the customer to set them up for success with arenaflex.
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Provide a high-quality experience to our customers on a day-to-day basis.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Lead each onboarding as a project, coordinating with all stakeholders internal and external making sure that all parties involved in the project are kept up to date.
Qualifications
* You have a minimum of 1+ years of relevant work experience, including client-facing experience
- Have previous experience in at least one of the following: fast-growth startup, consulting, investment banking, or private equity.
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Demonstrate understanding of project management principles and ability to lead projects to completion successfully
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
* Stock grant opportunities dependent on your role, employment status, and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Diversity, Equity, and Inclusion
At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply
If you're passionate about joining a dynamic team that's shaping the future of work, apply now to become an Associate Customer Onboarding Manager, SMB | EMEA at arenaflex. Apply for this job