Experienced Full Stack Customer Success Architect – Cybersecurity Solutions and Attack Surface Management

At arenaflex, we're on a mission to protect the digital way of life by providing innovative cybersecurity solutions that empower our customers to stay ahead of the threats. As a Customer Success Architect on our Cortex XPANSE team, you'll play a critical role in shaping the future of cybersecurity by helping our customers unlock the full potential of our transformative technology.

About arenaflex

arenaflex is a leading cybersecurity company that's disrupting the status quo with our cutting-edge solutions. We're a company built on the foundation of challenging and innovating, and we're looking for talented individuals who share our passion for shaping the future of cybersecurity. Our values are centered around collaboration, execution, and integrity, and we're committed to creating an inclusive environment where every member of our team feels valued and supported.

Your Career

As a Customer Success Architect on our Cortex XPANSE team, you'll be part of a dynamic and fast-paced environment where you'll have the opportunity to work with some of the world's largest and most well-known organizations. You'll be responsible for guiding our customers through the Xpanse product journey, helping them to unlock value and mitigate cyber risks. Your expertise will be critical in identifying integration opportunities, collecting user feedback, and advocating internally for our customers.

Key Responsibilities

* Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle

• Create and execute technical implementation plans, from start to finish, including onboarding, engagement training, check-ins, technical guidance, and security analysis
• Stay informed about Xpanse features and relevant updates, and become an expert on Xpanse to coach customers on operationally and technically integrating the tool into their day-to-day workflows
• Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
• Collaborate with internal teams, including Product, Engineering, Account Health Management, and Sales, to ensure our customers and partners get the most out of our products
• Serve as the customer's chief advocate and champion customer causes internally, managing and escalating technical issues, ensuring appropriate resolution with support from senior colleagues
• Ensure technical knowledge of the team is translated into articles and guides for our customers to consume, allowing our customer coverage to scale

Qualifications

* 5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)

• Deep understanding of attack surface management and related concepts, including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols
• Experience with Python, REST API development, and/or networking
• Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
• Intellectually curious and quick to learn new technical topics
• Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively
• Familiarity with SOC technologies such as SIEM, SOAR, and/or EDR is a plus
• Current or former Department of Defense or other United States Government security clearance is a plus
• Bachelor's degree in a related field or equivalent military experience required

Skills and Competencies

* Strong technical skills, including experience with Python, REST API development, and/or networking

• Excellent communication and problem-solving skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong analytical and critical thinking skills, with the ability to analyze complex data and situations
• Ability to work collaboratively with internal teams, including Product, Engineering, Account Health Management, and Sales
• Strong customer service skills, with the ability to advocate for customers and resolve technical issues

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing learning and development opportunities to help you grow and succeed in your career

• Our development and personal wellbeing programs are designed to give you choice in how you are supported, including our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• We offer a range of training and development opportunities, including mentorship programs, workshops, and conferences
• arenaflex is committed to creating an inclusive environment where every member of our team feels valued and supported

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced environment where you'll have the opportunity to work with some of the world's largest and most well-known organizations

• Our company culture is centered around collaboration, execution, and integrity, and we're committed to creating an inclusive environment where every member of our team feels valued and supported
• We offer a range of benefits, including flexible work arrangements, wellness programs, and professional development opportunities
• arenaflex is an equal opportunity employer, and we celebrate diversity in our workplace

Compensation, Perks, and Benefits

* The compensation offered for this position will depend on qualifications, experience, and work location

• For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112,000/YR - $182,500/YR
• The offered compensation may also include restricted stock units and a bonus
• A description of our employee benefits may be found here

How to Apply

If you're a motivated and talented individual who is passionate about shaping the future of cybersecurity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply to this Job Apply for this job