Experienced Full Stack Customer Success Manager – APAC, Remote

At arenaflex, we believe that technology isn't about moving faster, it's about making life's moments better. As a pioneer in the smart home and connected spaces industry, we've built the world's first and only open and hardware-independent service delivery platform. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to arenaflex to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at arenaflex embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.

Job Summary:

We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team and support our growing portfolio of SMB clients in the APAC region. As a CSM, you will be the strategic partner and advocate for some of our most important customers, driving product adoption, ensuring business outcomes, and fostering long-term partnerships. You'll collaborate closely with Sales, Product, Support, and Engineering to deliver an exceptional customer experience that drives satisfaction, renewal, and expansion.

Responsibilities:

* Own the post-sale relationship with SMB customers, guiding them from onboarding to renewal.

• Embed yourself onsite with the customer to help identify functions/use cases that can realize the value of the platform, as well as help the customer solve business problems using data.
• Develop strategic success plans aligned with customer business goals and KPIs.
• Drive product adoption and usage through proactive engagement, training, and education.
• Conduct regular QBRs (Quarterly Business Reviews) and performance check-ins with key stakeholders.
• Act as a trusted advisor, identifying opportunities for upsell, expansion, and value realization.
• Act as the customer's voice internally, influencing product roadmap, UX priorities, and service delivery.
• Collaborate with Support and Engineering teams on issue resolution and ensure timely escalations.
• Gather product feedback and insights to inform internal roadmap discussions.
• Monitor account health, usage metrics, and engagement data to mitigate churn risks.
• Contribute to CS team initiatives, playbook development, and process improvements.

Qualifications:

* 7–10 years of experience in Customer Success, Account Management, or Solution Consulting in a B2B SaaS environment.

• Proven ability to manage complex SMB relationships with C-level stakeholders.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Self-starter with a bias for action and a passion for customer-centricity.
• Domain expertise in the industry.

Why Join arenaflex?

* Work with a talented team of innovators who are passionate about making a difference in the smart home and connected spaces industry.

• Collaborate with cross-functional teams to drive business outcomes and customer satisfaction.
• Develop and implement strategic success plans that drive product adoption and revenue growth.
• Act as a trusted advisor to customers, influencing product roadmap and service delivery.
• Contribute to the development of industry-leading customer success practices and processes.
• Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development.

Work Environment and Culture:

* arenaflex is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

• Our team is passionate about innovation, customer-centricity, and collaboration.
• We foster a culture of open communication, transparency, and continuous learning.
• arenaflex is committed to providing a safe and inclusive work environment for all employees.

Compensation and Benefits:

* Competitive salary and bonus structure.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) or equivalent retirement plan.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, including training and education programs.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

How to Apply:

If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Job! Apply to this Job Apply for this job