Experienced Customer Success Manager (Core Clouds) – Public Sector, State (East)

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we have an exciting opportunity for you to join arenaflex as a Customer Success Manager (CSM) for our Core Clouds Public Sector, State (East) team. At arenaflex, we're committed to empowering our customers to achieve their business goals and outcomes on our platform. As a CSM, you'll play a critical role in ensuring our customers receive the highest level of support and guidance to maximize their investment in our products. You'll be responsible for serving as a trusted advisor, forging deep relationships with our customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers.

About arenaflex

arenaflex is the Customer Company, inspiring the future of business with AI+ Data + CRM. We're a global leader in customer relationship management (CRM) and enterprise software, empowering businesses of all sizes to connect with their customers in a whole new way. Our core values – trust, customer success, innovation, and equality – guide everything we do, from our products and services to our company culture and community engagement.

Role Description

As a Customer Success Manager (CSM) for our Core Clouds Public Sector, State (East) team, you'll be responsible for:

• Serving as a named resource and partner for arenaflex's customer organizations, providing expert guidance and support to help them achieve their business goals and outcomes on our platform.
• Cultivating and maintaining stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased our Signature Success plan.
• Coordinating the completion of the Signature Success catalog of services as required for your customer, providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
• Acting as an advisor to your customers for the adoption of new features of arenaflex's annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicating the value of Signature Success and ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Acting as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
• Occasional travel to customer sites and availability for some after-hour or weekend coverage, depending on the customer's need.

Minimum Requirements

* Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

• Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
• 4+ years' experience in management consulting services.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.

Preferred Requirements

* Salesforce product certifications (Data Cloud Consultant, OmniStudio Consultant, Agentforce Specialist, Administrator, Advanced Administrator, Platform App Builder, and Service Cloud Consultant).

• Knowledge of Salesforce Public Sector Solutions and OmniStudio – features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.

What We Offer

* Competitive base salary range: $133,400 to $183,500 (dependent on location).

• Opportunity to work with a global leader in customer relationship management (CRM) and enterprise software.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Comprehensive benefits package, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• Professional development opportunities, including training and education programs.
• Flexible work arrangements, including office-flexible options.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our website. We can't wait to hear from you! Apply Job! Apply to this Job Apply for this job