Experienced Customer Service Representative – Financial Assistance Counselor at arenaflex
At arenaflex, we're dedicated to delivering exceptional patient care and financial assistance to those in need. As a Customer Service Representative – Financial Assistance Counselor, you'll play a vital role in ensuring our patients receive the support they deserve. If you're passionate about providing top-notch customer service and have a knack for navigating complex financial situations, we want to hear from you.
About arenaflex
arenaflex is a leading healthcare organization committed to providing innovative solutions for patients, families, and communities. Our team of dedicated professionals is driven by a shared vision of delivering exceptional care and compassion. With a focus on patient-centered care, we strive to create a positive and supportive environment for our patients, families, and staff.
Job Summary
As a Customer Service Representative – Financial Assistance Counselor, you'll be responsible for providing exceptional customer service to patients and families navigating financial assistance programs. You'll work closely with our revenue operations team to resolve billing and collection inquiries, provide detailed documentation and reports, and track trends of customer service encounters. Your expertise in financial counseling and experience with the Epic medical billing system will be invaluable in ensuring our patients receive the support they need.
Key Responsibilities
* Provide exceptional customer service to patients and families navigating financial assistance programs
- Handle various self-pay and insurance billing and collection inquiries
- Assist patients in resolving billing issues and provide detailed documentation and reports
- Track trends of customer service encounters and identify areas for improvement
- Resolve independently or escalate issues affecting customer complaints
- Perform communication and follow-up processes related to customer service
- Collaborate with the revenue operations team to ensure seamless resolution of billing and collection inquiries
- Perform other duties as needed and assigned by the supervisor
Requirements
* High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of arenaflex Trainee program
- At least one (1) year of experience and relevant knowledge of revenue cycle functions
- Experience in a complex, multi-site environment preferred
- Financial counseling experience needed
- Experience with the Epic medical billing system needed
- Previous service/call center experience
- Excellent verbal and written communication skills and organizational abilities
- Strong interpersonal skills in interacting with internal and external customers
- Ability to work independently and operate keyboard and telephone effectively
- Basic understanding of Microsoft Office
- Completion of regulatory/mandatory certifications and skills validation competencies preferred
Essential Skills and Competencies
* Excellent customer service skills with a focus on patient-centered care
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to navigate complex financial situations and provide clear explanations
- Experience with the Epic medical billing system and revenue cycle functions
- Strong organizational and time management skills
- Ability to work in a fast-paced environment with multiple priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative – Financial Assistance Counselor, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced professionals
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
Work Environment and Company Culture
arenaflex is a remote-friendly organization, offering flexible work arrangements to support work-life balance. Our team is passionate about delivering exceptional patient care and financial assistance, and we're committed to creating a positive and supportive work environment. We value diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Paid time off and flexible work arrangements
- Professional development opportunities and training
- A supportive and collaborative work environment
How to Apply
If you're passionate about providing exceptional customer service and have a knack for navigating complex financial situations, we want to hear from you. Apply now to become a Customer Service Representative – Financial Assistance Counselor at arenaflex. [Apply Now](https://www.remoterocketship.com/company/arenaflex/jobs/customer-service-representative-financial-assistance-counselor-united-states-remote?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply to this Job](https://www.remoterocketship.com/company/arenaflex/jobs/customer-service-representative-financial-assistance-counselor-united-states-remote?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic "Apply to this Job") Apply for this job