Manager, Customer Engagement Strategy and Operations - Manufacturing/TMT at arenaflex

Join arenaflex, a global market leader in innovative AI-enhanced technology, as we continue to transform the way organizations work. With a vision to make the world work better for everyone, we're seeking a highly skilled and experienced Manager, Customer Engagement Strategy and Operations to join our Industry Workflows organization. This is a unique opportunity to work directly with the VP & GM of TMT and Manufacturing, shaping how we engage with our most strategic customers and driving clarity and execution across the customer lifecycle.

About arenaflex

arenaflex was founded in 2004 by a visionary engineer, Fred Luddy, with a mission to revolutionize how we work. Today, we're a global leader with over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, empowering organizations to find smarter, faster, and better ways to work. We're committed to making the world work better for everyone, and we're looking for talented individuals to join our journey.

Job Description

As a Manager, Customer Engagement Strategy and Operations, you'll partner with the VP & GM on customer meeting preparation, strategy, and execution. This role enables executive focus and visibility, while giving you exposure across product, sales, and field teams on high-impact priorities. You'll help deliver high-quality customer experiences through cross-functional coordination and operate as a trusted thought partner to product and sales principals. You'll have regular touchpoints with senior customer executives and work closely with arenaflex's STEP management.

Key Responsibilities

• Coordinate the customer and internal engagement logistics for the GM of TMT & Manufacturing within the Industry Workflows organization

• Drive prioritization of customers and partners the GM should engage with and optimize the end-to-end process for GM engagement with customers
• Attend all customer meetings, capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items on behalf of the GM
• Support cross-functional coordination to ensure clear communication and follow-through
• Develop key metrics and capture and study data to continuously improve the impact of customer engagement
• Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization
• Contribute to documentation and streamlining of customer engagement best practices
• Establish a deep understanding of all of arenaflex's product offerings in Industry Workflows and throughout the arenaflex product portfolio
• Collaborate with a high-performing team of customer advocates, and gain cross-functional exposure by working directly with Product, Sales, and Go-to-Market teams

Qualifications

To be successful in this role, you'll have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or exploring AI's potential impact on the function or industry.
• A minimum of 6 years of work experience in an operational or project coordination role
• Ability to manage change and ambiguity with an action orientation and strong drive throughout a dynamic environment
• High energy, strong work ethic, and disciplined execution skills
• Executive presence; excellent verbal and written communication
• Sharp business judgment, ability to see the "big picture" and to prioritize quickly
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; strong problem-solving mindset
• Strong ability to manage tasks, timelines, and follow through across stakeholders
• Experience working with or supporting senior leaders in a fast-paced, cross-functional environment
• Proficiency with PowerPoint, Excel, Tableau, and Dynamics as well as familiarity with several market-leading productivity tools

What We Offer

arenaflex offers a comprehensive compensation package, including:

• Base pay: $171,000 - $299,300
• Equity (when applicable)
• Variable/incentive compensation
• Benefits, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment with a diverse team of talented individuals

Work Environment and Culture

arenaflex approaches work with flexibility and trust, offering a distributed world of work that allows employees to work from anywhere. We're committed to creating an accessible and inclusive experience for all candidates and employees. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Apply Now

If you're a motivated and experienced professional looking for a challenging and rewarding role, apply now to join arenaflex's Industry Workflows organization as a Manager, Customer Engagement Strategy and Operations. Apply for this job