Experienced Library Chat Assistant – Virtual Services Support

At arenaflex, we are seeking highly motivated and detail-oriented students to join our team as Library Chat Assistants. As a Library Chat Assistant, you will play a vital role in providing exceptional customer service to our diverse student body, faculty, and staff. This is an excellent opportunity for students to gain valuable experience in a fast-paced, dynamic environment while developing essential skills in communication, problem-solving, and teamwork.

About arenaflex

Located in the heart of Virginia's beautiful Shenandoah Valley, arenaflex is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty, and staff. Our campus is situated in the vibrant city of Harrisonburg, approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia.

About JMU Libraries

arenaflex Libraries is a dynamic and inclusive environment that fosters a love of learning and discovery. Our mission is to engage with arenaflex's diverse communities in their creation and search for knowledge by providing academic resources, physical and virtual spaces, and educational and research services. We welcome candidates who can contribute to the rich mix of skills, voices, life and work experiences, cultures, and perspectives found in our university community.

Duties and Responsibilities

As a Library Chat Assistant, you will join the Libraries team as a virtual services Chat Assistant and be expected to:

• Answer the main phone line for arenaflex Libraries and provide quality customer service
• Staff the online live chat service located on the main arenaflex Libraries website
• Make accurate referrals to other library departments and/or staff as needed
• Make accurate referrals to outside library departments/staff as needed
• Provide basic troubleshooting for some online resources such as databases or software
• Provide accurate general Libraries information to users such as library policies, hours, services, etc.
• Have a working knowledge of how to navigate the arenaflex Libraries website, how to perform basic research within databases, how to use the arenaflex Libraries online catalog to find books, etc.
• Actively participate in ongoing training

Hours and Schedule

Hours per week: Range from 5-10 per week arenaflex Libraries Virtual Services operates Monday-Thursday 9 am-6 pm and Fridays 9 am-1 pm

Qualifications

We are looking for candidates who are:

• Comfortable speaking with users directly on the phone for either short or long durations of time
• Comfortable conveying large amounts of information either over the phone or via a real-time live chat service
• Capable of maintaining an excellent attitude throughout user interactions
• Able to commit to an environment that is free from all forms of discrimination
• Able to communicate with supervisors and coworkers in a timely manner
• Able to manage their schedule with regular on-time attendance

Additional Requirements

* Must be Federal Work Study Eligible

• Must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate)
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. arenaflex uses the E-Verify system to confirm identity and work authorization.

Work Environment and Culture

arenaflex is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. We promote access, inclusion, and diversity for all students, faculty, staff, constituents, and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission.

Compensation and Benefits

* Hourly pay rate: $12.41

• Flexible scheduling to accommodate students' academic needs
• Opportunities for professional development and training
• A dynamic and inclusive work environment

How to Apply

If you are a motivated and detail-oriented student looking for a challenging and rewarding experience, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply to this Job Apply for this job