Experienced Strategic Customer Success Manager – Media Technology and Entertainment Industry

At arenaflex, our mission is to revolutionize the video and entertainment content lifecycle, from creation to monetization. As a leading global provider of media technology products, including Iconik, Wildmoka, Zype, Ftrack, and Cinesync, we're building a high-performing team that's grounded in trust, inclusivity, curiosity, and customer impact. We're now seeking an experienced Strategic Customer Success Manager to join our team and help drive growth and success for our high-value customers across the Iconik and Wildmoka product lines.

About the Role

As a Strategic Customer Success Manager at arenaflex, you'll play a critical role in supporting and growing a portfolio of high-value customers. This is a hybrid role that requires a unique blend of commercial and technical skills, with approximately 60% commercial and 40% technical responsibilities. You'll be responsible for driving account strategy, navigating complex media workflows, and identifying expansion opportunities that deliver long-term value.

Key Responsibilities

• Manage a portfolio of strategic customers across arenaflex's Iconik and Wildmoka products, providing exceptional customer experiences and driving growth and retention.

• Build lasting relationships with key stakeholders, from technical teams to business leads, to understand their needs and deliver tailored solutions.
• Own the full post-sale lifecycle, including onboarding, adoption, renewals, and expansion, to ensure seamless customer experiences and maximize revenue growth.
• Proactively monitor account health and mitigate risks before they impact retention, using data-driven insights to inform your decisions.
• Identify and pursue volume-based upsell opportunities in partnership with sales, leveraging your commercial instincts and technical knowledge to drive growth.
• Align arenaflex solutions with customer goals, delivering measurable ROI over time and ensuring that our products meet their evolving needs.
• Act as the voice of the customer, surfacing insights to Product, Engineering, and GTM teams to inform product development and drive customer-centric decision-making.
• Collaborate with Sales Engineers to support deeper technical conversations when needed, ensuring that our customers receive the best possible support and guidance.
• Partner with cross-functional teams to build high-impact customer experiences and workflows, leveraging your expertise in media technology and entertainment to drive innovation and growth.

Who We're Looking For

• 5–7 years of experience in customer success, account management, or related client-facing roles, with a proven track record of driving growth and retention.

• Experience managing strategic or enterprise accounts in a B2B SaaS environment, with a deep understanding of the media technology and entertainment industry.
• Confident engaging with technical stakeholders, ideally with experience in media tech or video workflows, and a strong ability to communicate complex technical concepts to non-technical audiences.
• Strong commercial instincts, with a proven track record of renewals and account growth, and a deep understanding of the sales process and customer buying behavior.
• Collaborative, curious, and comfortable operating across functions and time zones, with a strong ability to build relationships and work effectively with diverse stakeholders.
• Organized, proactive, and driven to deliver exceptional customer outcomes, with a strong focus on customer satisfaction and retention.
• Experience with tools like Salesforce, Gainsight, or similar CS platforms is a plus, but not required.

What We Offer

• A dynamic and supportive work environment that's grounded in trust, inclusivity, curiosity, and customer impact.

• Opportunities for career growth and development, with a focus on helping you achieve your professional goals and aspirations.
• A competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.
• A collaborative and diverse team environment that's passionate about innovation and customer success.
• Access to cutting-edge media technology and entertainment products, with opportunities to stay up-to-date with the latest industry trends and developments.

How to Apply

If you're a motivated and experienced customer success professional who's passionate about driving growth and success in the media technology and entertainment industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

About arenaflex

arenaflex is a leading global provider of media technology products, including Iconik, Wildmoka, Zype, Ftrack, and Cinesync. Our mission is to revolutionize the video and entertainment content lifecycle, from creation to monetization, and we're building a high-performing team that's grounded in trust, inclusivity, curiosity, and customer impact. With a focus on innovation, customer success, and growth, we're committed to helping our customers achieve their goals and aspirations in the media technology and entertainment industry. Apply for this job