Experienced Presales Consultant – Customer Success at arenaflex

Join arenaflex, a leading provider of cutting-edge Product Lifecycle Management (PLM) solutions, as we continue to revolutionize the retail, fashion, footwear, luxury, and consumer goods industries. Our innovative software applications empower businesses to manage, optimize, and execute their critical processes with ease, from concept to production. As a Presales Consultant – Customer Success, you will play a vital role in driving customer satisfaction and growth, working closely with our existing customers in the United States.

About arenaflex

arenaflex stands at the forefront of innovation, delivering tailored PLM solutions to meet the unique challenges of the fast-moving consumer goods market. Our enterprise software applications are designed to streamline the journey of bringing products to life, making it easier for businesses to manage their critical processes. With a strong focus on customer success, we strive to build long-lasting relationships with our clients, providing them with the tools and expertise they need to thrive in today's competitive market.

About the Team

The arenaflex Presales Team is a dynamic and motivated group of professionals who are passionate about delivering exceptional customer experiences. As a Presales Consultant – Customer Success, you will join a team of experts who are dedicated to understanding the needs of our customers and providing them with tailored solutions to drive business growth. Our team is all home-based, allowing for flexibility and work-life balance, and reports to the Director of Customer Success for the USA. Overnight travel will be required to visit customers on-site or remotely through web sessions.

About the Role

As a Presales Consultant – Customer Success, your primary responsibilities will include:

• Working directly with customers to identify their business problems and pain points
• Demonstrating the business benefits embedded in our software with enthusiasm and expertise
• Fostering relationships to build trust with customers and drive long-term partnerships
• Ongoing communication with existing customers to keep them informed of new features and future growth opportunities
• Collaborating with Customer Success Managers (CSMs) on upsell & cross-sell opportunities
• Owning key activities for the CSMs Quarterly Business Reviews, including GAP Reports, refresher training, Change Requests, and Upgrades
• Identifying gaps & opportunities in the customer business processes
• Visiting customers on-site or remotely through web sessions to provide tailored solutions and support

About You

We are looking for a highly motivated and self-driven individual who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need:

• 5-10 years of industry experience in Apparel, Footwear, and/or Private Label retail business
• In-depth knowledge of business processes and operations in the retail industry
• Excellent presentation and communication skills, with the ability to present to all customer roles, from Product Development to the C-suite
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Resourcefulness, adaptability, and creative thinking, with a willingness to learn and grow
• Bonus for familiarity with PLM/PDM software applications

What We Offer

As a Presales Consultant – Customer Success at arenaflex, you can expect:

• A competitive salary and generous benefits package
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities for growth and development
• A modern remote work environment and a dedicated and motivated team
• A work environment built on collaboration, flexibility, and respect, with a focus on work-life balance
• Varied and challenging work to help you grow your technical skillset and advance your career

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

How to Apply

If you are a motivated and self-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. Apply for this job