Experienced Customer Success Manager – K-12 Education & Healthcare (arenaflex Orange County CA)

At arenaflex, we're revolutionizing the way schools provide healthcare services to their students. As a leading virtual provider of school-based healthcare services, we're committed to increasing equitable access to quality healthcare experiences for students and their families. Our team is passionate about making a meaningful difference in the lives of children and their communities. We're seeking a dynamic, empathetic, and action-oriented Customer Success Manager to join our exciting team. As a key member of our Customer Success team, you'll play a vital role in ensuring the successful adoption and ongoing usage of arenaflex services within the schools we serve. You'll work closely with our Account Management and Implementation teams to establish an infrastructure for school support, and have hands-on experience working with our school nurses and other health staff to ensure access to quality healthcare for all students.

About arenaflex

arenaflex is the nation's largest virtual provider of school-based healthcare services, recognized by Fast Company as "one of the world's most innovative places to work" in 2023. We're committed to removing all barriers to the mental and physical healthcare that children need to thrive: in school, at home, and in life. Our diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students, regardless of their insurance status or ability to pay.

The Role

As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of arenaflex services within the schools we serve. You'll work closely with our Account Management and Implementation teams to establish an infrastructure for school support, and have hands-on experience working with our school nurses and other health staff to ensure access to quality healthcare for all students.

Key Responsibilities:

* Relationship Management - Schools + Develop strong relationships with school partners, including school mental health and physical health staff as well as principals, and their communities. + Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement. + Attend and facilitate strategic district-wide, school-specific, and community events.

• Ensure a high level of partner satisfaction.
• Identify and proactively resolve complex customer issues.
• Play an active role in achieving our mission to increase access to care.
• Other Responsibilities

+ Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. + Advocate for the customer's needs across arenaflex. + Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning.

What Excites Us:

* Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with.

• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work.
• Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you’ve got a real knack for influencing your stakeholders.
• Initiative: You’re a self starter with a demonstrated capacity for following through on commitments and scheduled events; and you’re comfortable rolling up your sleeves to get the work done.
• Eagerness to Learn: You’re someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands.

Minimum Experience:

* Experience working with children in diverse socio-economic environments

• Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Orange County, CA

Preferred Experience:

* Prior experience within start-up or hyper-growth environments

• Existing relationships in Orange County, CA

What We Offer:

* Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks.

• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• Opportunities for professional growth and development, including training and mentorship programs.
• A chance to make a meaningful difference in the lives of children and their communities.

How to Apply:

If you're excited about this role and are passionate about making a difference in the lives of children and their communities, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

About arenaflex's Benefits:

arenaflex offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401k match
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• And more!

arenaflex is an Equal Opportunity Employer:

arenaflex is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life. We are proud to be an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. Apply for this job