Mental Health Customer Service Representative III – Patient Advocate at arenaflex

At arenaflex, we're dedicated to revolutionizing the genetic testing and precision medicine industry, and we're seeking a highly skilled and compassionate Mental Health Customer Service Representative III – Patient Advocate to join our team. As a key member of our customer-facing team, you'll be the face of our organization, providing exceptional support and care to our customers, including clinics, physicians, medical staff, and patients.

About arenaflex

arenaflex is a leading genetic testing and precision medicine company committed to advancing health and wellbeing for all. With over 30 years of scientific expertise, we've brought actionable genetic insights to millions of people, guiding treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. Our innovative approach has made a tangible difference in the lives of countless individuals, and we're excited to continue pushing the boundaries of what's possible.

Responsibilities

As a Mental Health Customer Service Representative III – Patient Advocate, you'll be responsible for:

• Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit levels.
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• Independently managing assigned work and meeting production and quality metrics.
• Serving as a hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Participating in projects that extend beyond your day-to-day to think outside the box and explore new aspects of arenaflex or our customers' experience.
• Acting as a resource for staff, addressing technical questions or issues in specific areas.
• Taking an active role in improving processes by using metric measurements, providing recommendations for new metrics or the retirement of historical metrics.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent, with at least 3 years of relevant experience, or an associate or bachelor's degree with at least 3 years of relevant experience.
• At least 1 year of experience as a PA II or equivalent.
• Fluency in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills.
• A preference for higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• The ability to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• A passion for problem-solving and identifying patterns.
• A hardworking individual who loves working on a team and supporting others.

Physical Requirements

This role requires:

• Sedentary work or exerting up to 10 pounds of force occasionally.
• Stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
• The use of equipment and tools necessary to perform essential job functions.

EEO Statement

At arenaflex, we recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We're an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Why Join arenaflex?

As a Mental Health Customer Service Representative III – Patient Advocate at arenaflex, you'll have the opportunity to:

• Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service.
• Develop your skills and expertise in a dynamic and rapidly evolving industry.
• Contribute to the development of innovative solutions that improve patient care and lower healthcare costs.
• Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.
• Participate in ongoing training and professional development opportunities to enhance your skills and knowledge.
• Collaborate with cross-functional teams to drive business results and achieve our company's mission.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an inclusive work environment and welcomes all applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [insert contact information]. Apply for this job