Experienced Bilingual Customer Service Representative – Disaster Assistance Support
At arenaflex, we are committed to providing exceptional support to those affected by natural disasters. As a Bilingual Customer Service Representative, you will play a vital role in helping survivors navigate the disaster assistance process. If you are passionate about delivering outstanding customer service, have excellent communication skills, and are fluent in both English and Spanish, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions to the public sector. Our team of dedicated professionals is passionate about making a difference in the lives of those we serve. With a strong commitment to excellence, we strive to deliver exceptional results while fostering a culture of inclusivity, respect, and teamwork.
Job Summary
As a Bilingual Customer Service Representative, you will be responsible for providing top-notch support to survivors of natural disasters. You will work closely with the Federal Emergency Management Agency (FEMA) team to take calls, accept applications, and provide assistance to those in need. This is a temporary position that requires flexibility, attention to detail, and excellent communication skills.
Key Responsibilities
- Collect information from customers and clients to ensure accurate and efficient processing of disaster assistance applications - Enter data into the central database, ensuring accuracy and completeness - Compile, verify, and sort information according to priorities to prepare source data for computer entry - Review data for deficiencies or errors, correct any incompatibilities, and check output - Retrieve data as requested and maintain updated knowledge of the Contact Center performance requirements - Respond to incoming calls, make occasional outbound calls, and utilize standard technology to complete work tasks - Complete basic call-related input in computer terminals to phone inquiries and respond to all inquiries consistent with confidentiality and privacy policies - Meet Quality Assurance (QA) and other key performance metrics, track and document all inquiries using applicable systems, and work closely with Supervisors to resolve difficult and complex consumer interactions
Requirements
- High School Diploma or GED required - At least six (6) months of customer service/secretarial/telemarketing experience required - Ability to speak and read English and Spanish clearly, professionally, and fluently - Ability to pass a federal background check - Ability to comply with moderate computer usage, including MS Office applications - Ability to work nights and weekends, as well as overtime and/or holidays as needed - Experience with and/or ability to use call center telephony equipment - Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks - Must be a US Citizen per client requirements and reside in the Contiguous US - Call center experience preferred but not required
Home Office Requirements
- Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required - Private work area and adequate power source - All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date
Benefits
- Competitive salary: $19.53 per hour - Opportunity to work with a leading provider of innovative solutions to the public sector - Collaborative and inclusive work environment - Professional development and growth opportunities - Flexible work arrangements, including remote work options - Comprehensive benefits package, including health, dental, and vision insurance - Paid time off and holidays - Access to cutting-edge technology and tools
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency
arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job