Experienced Healthcare Customer Service Trainer – Training and Development for High-Performing Teams

Join arenaflex, a leading provider of customized Extended Business Office (EBO) solutions, comprehensive Bad Debt Recovery, and Account Resolution services nationwide, as a Healthcare Customer Service Trainer! Established in 2003, arenaflex has been recognized as one of the "Best Call Centers to Work For" from 2018-2023, and we're looking for a talented individual to lead the training and development of new Healthcare Customer Service Representatives (CSRs) and support ongoing excellence within our Extended Business Office (EBO) team.

About arenaflex

arenaflex is a dynamic and award-winning organization committed to excellence in delivering customized solutions to our clients. We equip our talented team with the tools and resources they need to drive outstanding results, and we're passionate about empowering others, fostering a positive work environment, and driving team success. Our team is dedicated to providing exceptional service to our clients, and we're looking for a skilled Healthcare Customer Service Trainer to join our ranks.

Job Summary

As a Healthcare Customer Service Trainer, you'll play a critical role in preparing new CSRs for success by providing comprehensive training on policies, procedures, compliance standards, and client-specific needs. Reporting to the EBO Compliance and Technology Manager, you'll help build a high-performing, motivated team while ensuring quality and compliance in every aspect of service. When not actively training, you'll step in to support the team in a CSR or CSS capacity.

Key Responsibilities

• Develop and maintain training materials for new hires, processes, clients, and software

• Facilitate training classes and coordinate schedules with management and HR
• Train CSRs on essential skills, including HIPAA, FDCPA, and compliance protocols
• Monitor trainee progress through call shadowing, quality reviews, and test results
• Use voice analytics and other data tools to enhance training effectiveness
• Track and communicate individual progress and readiness for transition
• Assist with quality assurance and documentation of training completion
• Support departmental goals, process improvements, and special projects
• Serve as CSR or CSS when training classes are not in session

What We're Looking For

• Minimum 6 months in a training or leadership role

• 1-3 years of experience in healthcare finance or customer service
• High school diploma or GED required
• Strong working knowledge of HIPAA and FDCPA
• Excellent communication and organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to type at least 60 WPM
• Dependable, self-motivated, and adaptable in a fast-paced environment
• Previous experience in collections or accounting is a plus

Why Join arenaflex?

• Competitive benefits

• Collaborative, team-oriented culture
• Opportunity to grow within a dynamic and supportive organization
• Hybrid work environment options available

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Healthcare Customer Service Trainer, you'll have the opportunity to:

• Develop and implement training programs that drive results
• Work with a talented team of professionals who share your passion for excellence
• Contribute to the growth and success of our organization
• Enjoy a competitive benefits package and hybrid work environment options
• Pursue opportunities for professional development and career advancement

How to Apply

If you're passionate about empowering others, fostering a positive work environment, and driving team success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.

About arenaflex's Culture

arenaflex is a dynamic and supportive organization that values its employees and strives to create a positive work environment. We believe in fostering a culture of excellence, innovation, and teamwork, and we're committed to providing our employees with the tools and resources they need to succeed. Our team is dedicated to delivering exceptional service to our clients, and we're looking for talented individuals who share our passion for excellence.

About arenaflex's Benefits

arenaflex offers a competitive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including hybrid work environment options
• Professional development opportunities and training programs
• Recognition and rewards for outstanding performance

About arenaflex's Community

arenaflex is committed to giving back to our community and making a positive impact on the lives of others. We believe in fostering a culture of social responsibility and community engagement, and we're proud to support local charities and organizations that align with our values.

About arenaflex's Growth Opportunities

arenaflex is a dynamic and growing organization that offers opportunities for professional development and career advancement. We believe in investing in our employees and providing them with the tools and resources they need to succeed. Our team is dedicated to delivering exceptional service to our clients, and we're looking for talented individuals who share our passion for excellence.

Conclusion

If you're passionate about empowering others, fostering a positive work environment, and driving team success, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Trainer at arenaflex, you'll have the opportunity to develop and implement training programs that drive results, work with a talented team of professionals who share your passion for excellence, and contribute to the growth and success of our organization. We look forward to hearing from you! Apply for this job