Experienced Bilingual Customer Support Agent – Retirement Plan Support Specialist (Fluent in Vietnamese)
At arenaflex, we're revolutionizing the financial services industry with cutting-edge AI-driven technology, empowering clients to manage and optimize their retirement plans. As a dynamic and innovative company, we're seeking a highly skilled and customer-oriented bilingual support agent fluent in English and Vietnamese to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we invite you to apply for this exciting opportunity.
The Business Context
arenaflex is at the forefront of leveraging AI to transform the way we live and work. From chatbots to avatar-makers, AI is increasingly becoming an integral part of our daily lives. However, like humans, algorithms require quality data and rules to function effectively. Our team is dedicated to modeling these behaviors, ensuring that our AI-driven technology is accurate, reliable, and user-friendly.
About the Role
As a bilingual customer support agent, you'll play a vital role in supporting our clients' retirement plan needs, providing prompt, accurate, and personalized assistance via phone, email, and live chat. Your expertise will help clients navigate account integrations, activations/deactivations, and technical troubleshooting, ensuring a seamless experience for both English and Vietnamese-speaking customers.
Job Overview
We're looking for a highly motivated and customer-focused individual who is fluent in English and Vietnamese to join our team. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it's not mandatory. If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we invite you to apply for this exciting opportunity.
Key Responsibilities
• Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Vietnamese-speaking customers.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications
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High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
• Bilingual fluency in Vietnamese and English, with strong verbal and written communication skills in both languages. • Previous customer service experience, ideally within technical support or financial services. • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. •
Proficiency in Zendesk and Aircall is preferred.
• Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. • High attention to detail and ability to work both independently and as part of a remote team. •
Must pass a background check.
Hours and Work Environment
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45-50 hours per week
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9-6pm US-ET
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Must be able to work US-East Coast/New York Time Zone
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Remote work environment with flexible scheduling
Compensation and Benefits
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Hourly rate: $20/hour
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Contract employment type
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Remote workplace type
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Entry-level seniority level
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Opportunities for career growth and professional development
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our journey. As a bilingual customer support agent, you'll have the opportunity to:
- Work with cutting-edge AI-driven technology
- Collaborate with a dynamic and innovative team
- Develop your technical skills and expertise
- Enjoy a flexible and remote work environment
- Receive competitive compensation and benefits
- Pursue career growth opportunities and professional development
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job