Experienced Bilingual Customer Service Specialist – Patient Care and Support

About arenaflex

arenaflex is a leading specialty pharmacy and infusion services company, dedicated to providing exceptional patient care and support. As a wholly owned subsidiary of a renowned healthcare organization, we stand at the forefront of healthcare innovation, headquartered in Omaha and serving patients nationwide. Our commitment to exceptional patient care is unparalleled, and we specialize in managing rare and chronic conditions, in categories like organ transplant, oncology, and more.

Job Summary

As an Experienced Bilingual Customer Service Specialist – Patient Care and Support at arenaflex, you will be responsible for providing exceptional customer service to patients and clients, while ensuring timely and accurate fulfillment of orders for patient requests and clients. You will work closely with our team to improve assigned customer experience on the website, utilize bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed, and maintain knowledge of and utilize software to provide best-in-class customer service.

Key Responsibilities

• Conducts prescription refill reminder calls.
• Responsible for inbound and outbound patient phone calls.
• Facilitates patient-to-pharmacist consultations.
• Provides assistance with all patients needs and requests.
• Uses problem-solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate.
• Keeps records of client/customer interactions and transactions.
• Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception.
• Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients.
• Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicates and coordinates with the appropriate personnel.
• Works closely with direct supervisor to improve assigned customer experience on the website.
• Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed.

Professional Competencies

• Participates in team meetings to ensure company service objectives are being met.
• Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth.
• Audits own performance and recommend objectives and standards of performance.
• Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+.
• Maintains knowledge of and utilizes software to provide best-in-class customer service.
• Attention to detail with emphasis on organizational skills.
• Ability to work with all levels of internal management and staff, as well as outside clients and vendors.

Essential and Preferred Qualifications

Required Qualifications:

• HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information.
• Ability to speak another language fluently and read/write in the language.
• Working knowledge of the healthcare industry.

Preferred Qualifications:

• Experience in a customer service or patient care role.
• Knowledge of MS Excel, Word, Outlook, Salesforce, CPR+.
• Ability to work in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship.
• Professional development workshops and conferences.
• Opportunities for advancement and career growth.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where we value our employees and strive to create a positive and inclusive culture. We offer:

• A collaborative and team-oriented work environment.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Flexible scheduling and work-life balance.
• A commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A starting salary of $19.00/hour.
• Bilingual pay (must pass bilingual proficiency test).
• Full-time, in-office hours with rotating shifts.
• Six paid holidays.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Flexible scheduling and work-life balance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website.

Join our Team

At arenaflex, we are committed to creating a positive and inclusive work environment, where our employees can grow and thrive. We offer a range of benefits and opportunities for career growth and development. Join our team today and become a part of our mission to provide exceptional patient care and support.