Experienced Medical Billing Customer Service Representative – Remote Opportunity at arenaflex
Job Title:
Experienced Medical Billing Customer Service Representative – Remote Opportunity at arenaflex
Job Summary:
arenaflex is seeking an experienced Medical Billing Customer Service Representative to join our team in a remote work environment. As a key member of our customer service team, you will be responsible for handling customer inquiries in a timely and professional manner, providing excellent customer service, and resolving issues in a fair and efficient manner. If you have a passion for delivering exceptional customer service, a strong understanding of medical billing and insurance processes, and excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. Our mission is to deliver compassionate, person-centered care that honors the dignity of every person. We are committed to creating a work environment that values diversity, equity, and inclusion, and we strive to foster a culture of collaboration, innovation, and continuous improvement.
Job Description:
Position Purpose:
As a Medical Billing Customer Service Representative, you will be responsible for handling customer inquiries in a timely and professional manner, providing excellent customer service, and resolving issues in a fair and efficient manner. You will work closely with our patients, physicians, and other healthcare professionals to ensure that our customers receive the highest level of service and support.
Essential Functions:
* Handles all inbound customer inquiries (telephone, fax, mail, and web-based patient portal) and responds to customer requests with the highest level of customer quality possible
- Provides resolution to service requests when possible and refers the inquiry to the functional area if more extensive resolution is required
- Documents timely and accurately all contacts, issues, actions taken, and results within the patient accounting system
- Transfers and escalates contacts, as appropriate based upon standard operating procedures
- Communicates with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary, and Nursing staff, as required to clarify customer service inquiries
- May prepare special reports as directed by the Manager to document billing and follow-up services (e.g., Number of contacts, contact issues/reasons, number of unresolved issues, etc.)
- May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross-training in various functions is expected to assist in the smooth delivery of departmental services
- Other duties as needed and assigned by the manager
Minimum Qualifications:
* High school diploma or an equivalent combination of education and experience
- Associate degree in accounting or business administration highly desired
- Data entry skills (50-60 keystrokes per minute)
- Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance is required
- Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts, and coordination of benefits is required
- Working knowledge of medical terminology, anatomy, and physiology, medical record coding (ICD-10, CPT, HCPCS), multilingual, and basic computer skills are highly desirable
- Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations is strongly preferred
Preferred Qualifications:
* Completion of regulatory/mandatory certifications and skills validation competencies preferred
- Must possess the ability to comply with arenaflex policies and procedures
Skills and Competencies:
* Excellent communication (verbal and writing) and organizational abilities
- Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend, and take action to satisfy the customer's needs
- Accuracy, attentiveness to detail, and time management skills are required
- Must be comfortable operating in a collaborative, shared leadership environment
- Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex
Work Environment and Culture:
* This position operates in an office environment
- Work area is well-lit, temperature-controlled, and free from hazards
- The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen
- The noise level is low to moderate
- arenaflex is committed to creating a work environment that values diversity, equity, and inclusion, and we strive to foster a culture of collaboration, innovation, and continuous improvement
Compensation, Perks, and Benefits:
* Competitive salary range: $18.8367-$28.2551
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that values diversity, equity, and inclusion, and we strive to foster a culture of collaboration, innovation, and continuous improvement. Apply for this job