Experienced HSN Customer Service Specialist – Work from Home Opportunity with arenaflex

At arenaflex, we're revolutionizing the shopping experience through innovative products, compelling content, and unforgettable moments on every screen. As a leading live social shopping company, we're committed to delivering exceptional customer experiences that drive discovery, delight, and community. We're seeking an experienced HSN Customer Service Specialist to join our team and play a vital role in answering inbound customer calls from the comfort of their own home.

About arenaflex

arenaflex is a Fortune 500 company with six leading retail brands, including arenaflex, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're a dynamic and innovative company that's redefining the shopping experience through video-driven commerce on every screen. Our mission is to bring innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide, making every screen a doorway to discovery, delight, and community.

The Opportunity

As an HSN Customer Service Specialist, you'll be an essential part of our team, working from home to answer inbound customer calls. Your role will involve problem-solving, de-escalating unique situations, promoting products, and driving sales while maintaining a high-paced call volume. You'll have the opportunity to work with a variety of customers, providing personalized experiences and resolving issues efficiently.

Life with arenaflex as a Customer Service Specialist

* Must reside in Virginia

• Busy day handling a high volume of inbound customer inquiries
• Provide a distraction-free work-from-home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands
• Report to an assigned Customer Service Supervisor
• Work from Home

Compensation

* Starting rate is $15.00/hour

Who We Are

arenaflex takes shoppers on a journey, embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics, incorporating entertainment, personalities, and industry experts to provide a unique shopping experience.

System Requirements

Our Work-at-Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, but here are a few essential items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years
• Headset compatible with arenaflex specifications
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)

Training Schedule

Your arenaflex career begins with a paid training period where attendance and participation are required. Your first day will be on a Thursday to complete Tech Set Up. After that, orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am - 5:30 pm ET. Training schedule and working schedule post-training will differ.

The Application Process

Our application process is candidate-led. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-Schedule interview

Remote Work

Remote work is not permitted in NYC at this time. This is a remote position.

Why Join arenaflex?

If you enjoy being part of a team, creating experiences, and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design, and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members.

Total Rewards Package

We offer a comprehensive Total Rewards package, including:

• Competitive compensation
• Health care benefits starting on day 1
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• And much more!

Our Commitment to Inclusion and Belonging

At arenaflex, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. We call on ourselves to:

• Drive Progress
• Act With Empathy
• Be Brave
• Embrace the Future
• Do What's Right

We're committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, arenaflex is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

Apply Now

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